Retail Sales Operation Manager

RSD Human Resource Management Consultancy; Negros Oriental; On-site; PHP 334,800 - 502,200; Full time

Job summary

RSD Human Resource Management Consultancy in the Philippines is looking for a Retail Operations Supervisor. This pivotal role involves overseeing daily retail operations, ensuring efficiency, and enhancing customer service. The ideal candidate should have a Bachelor's degree in Business Administration, at least 5 years of retail experience, and strong leadership skills. The position emphasizes training staff, managing inventory, and analyzing sales metrics to foster business growth.

Qualifications

• At least 5 years of experience in retail operations, preferably in a supervisory role.
• Strong understanding of opening/closing procedures and inventory management.
• Excellent leadership and customer service skills.

Responsibilities

• Oversee daily retail operations to ensure efficiency and profitability.
• Collaborate with team members to enhance customer service and support sales initiatives.
• Monitor and analyze sales performance metrics to drive business growth.
• Implement training programs for sales staff skill development.
• Manage inventory levels and coordinate effective stock replenishment strategies.

Skills

Retail operations management

Customer service

Leadership

Sales performance analysis

Inventory control

Education

Bachelor’s degree in Business Administration or related field

Job description

Description

• Oversee daily retail operations to ensure efficiency and profitability.
• Collaborate with team members to enhance customer service and support sales initiatives.
• Monitor and analyze sales performance metrics to drive business growth.
• Implement training programs to develop sales staff skills and product knowledge.
• Manage inventory levels and coordinate effective stock replenishment strategies.

Requirements

• Bachelor’s degree in Business Administration or a related field preferred.
• At least 5 years of experience in retail operations, specifically in a supervisory or team lead role.
• Strong understanding of daily retail operations, including opening/closing procedures, inventory control, and staffing.
• Familiarity with sales reporting, performance analysis, and compliance with company and government regulations.
• Great customer service skills including upselling and resolving customer complaints effectively.
• Experience in supervising, scheduling, and training retail staff.
• Excellent leadership skills.
• Knowledge of inventory systems, receiving procedures, stock rotation, and loss prevention.