Retail CX Lead: KPI Analytics & Team Growth

TASQ Staffing Solutions; Cebu City; Vor Ort; PHP 390.600 - 502.200; Vollzeit

Zusammenfassung

A staffing solutions firm is seeking a Customer Service Supervisor in Cebu City to oversee customer experience operations. The ideal candidate will have at least 2 years of supervisory experience in retail processes, strong leadership abilities, and excellent communication skills. This role involves KPI reporting and ensuring a high standard of customer service. The position offers a dynamic work environment and opportunities for professional growth.

Qualifikationen

• At least 2 years customer service supervisory experience in Retail Processes.
• Expert knowledge of invoicing is a key requirement of this role.
• Good analytical skills for MIS, number crunching & reporting.

Aufgaben

• Supervise and direct all customer experience and support services activities.
• Produce daily, monthly, quarterly KPI reporting to manager.
• Ensure customers' questions and problems are effectively resolved.

Kenntnisse

Leadership abilities

Attention to detail

Problem-solving

Excellent communication skills

Interpersonal skills

Ausbildung

Bachelor's degree in business or related field

Tools

MS-Office

Voice reporting systems

Jobbeschreibung

A staffing solutions firm is seeking a Customer Service Supervisor in Cebu City to oversee customer experience operations. The ideal candidate will have at least 2 years of supervisory experience in retail processes, strong leadership abilities, and excellent communication skills. This role involves KPI reporting and ensuring a high standard of customer service. The position offers a dynamic work environment and opportunities for professional growth.