Retail CX Lead: KPI Analytics & Team Growth

TASQ Staffing Solutions; Cebu City; On-site; PHP 390,600 - 502,200; Full time

Job summary

A staffing solutions firm is seeking a Customer Service Supervisor in Cebu City to oversee customer experience operations. The ideal candidate will have at least 2 years of supervisory experience in retail processes, strong leadership abilities, and excellent communication skills. This role involves KPI reporting and ensuring a high standard of customer service. The position offers a dynamic work environment and opportunities for professional growth.

Qualifications

• At least 2 years customer service supervisory experience in Retail Processes.
• Expert knowledge of invoicing is a key requirement of this role.
• Good analytical skills for MIS, number crunching & reporting.

Responsibilities

• Supervise and direct all customer experience and support services activities.
• Produce daily, monthly, quarterly KPI reporting to manager.
• Ensure customers' questions and problems are effectively resolved.

Skills

Leadership abilities

Attention to detail

Problem-solving

Excellent communication skills

Interpersonal skills

Education

Bachelor's degree in business or related field

Tools

MS-Office

Voice reporting systems

Job description

A staffing solutions firm is seeking a Customer Service Supervisor in Cebu City to oversee customer experience operations. The ideal candidate will have at least 2 years of supervisory experience in retail processes, strong leadership abilities, and excellent communication skills. This role involves KPI reporting and ensuring a high standard of customer service. The position offers a dynamic work environment and opportunities for professional growth.