Retail Customer Care Specialist - Help & Recommend Products

Recruitify_HR; Makati; On-site; PHP 181,000 - 301,000; Full time

Job summary

Recruitify_HR in Makati, Philippines is seeking a CSR for a Retail Account with or without experience. This full-time role handles customer questions, assists with orders, and processes returns while recommending products to match customer needs.

You will forward complex issues to the relevant departments and maintain accurate records of interactions and feedback, helping ensure a smooth shopping experience for customers. The position offers up to 27k pay.

Qualifications

• Entry level position in customer service.
• No prior experience required.
• Full-time commitment is expected.

Responsibilities

• Respond to customer questions, concerns, and complaints promptly and professionally.
• Help customers with order placement, returns, and exchanges.
• Forward complex issues to the relevant departments when needed.
• Provide product recommendations tailored to customers' needs and preferences.
• Maintain accurate records of customer interactions, transactions, and feedback.

Skills

Customer service

Communication

Record keeping

Problem solving

Job description

Recruitify_HR in Makati, Philippines is seeking a CSR for a Retail Account with or without experience. This full-time role handles customer questions, assists with orders, and processes returns while recommending products to match customer needs.

You will forward complex issues to the relevant departments and maintain accurate records of interactions and feedback, helping ensure a smooth shopping experience for customers. The position offers up to 27k pay.