Operations Supervisor - Retail Banking & BPO (Cebu)

RSD Human Resource Management Consultancy; Cebu City; On-site; PHP 279,000 - 502,000; Full time

Job summary

RSD Human Resource Management Consultancy in Cebu IT Park, Cebu City, Philippines, is seeking an Operations Supervisor – Retail Banking. The role targets mid-senior professionals with Retail Banking experience and a background in supervising BPO teams.

You will lead frontline operations and drive performance in AHT and CSAT. This full-time on-site position emphasizes delivering excellent customer service, coaching staff, and coordinating initiatives across banking products.

Qualifications

• Retail Banking experience preferred; applicants from other lines of business are considered.
• Must have BPO experience as a supervisor or SME.
• Experience driving AHT and CSAT metrics.

Skills

BPO experience as supervisor

AHT management

CSAT improvement

Job description

RSD Human Resource Management Consultancy in Cebu IT Park, Cebu City, Philippines, is seeking an Operations Supervisor – Retail Banking. The role targets mid-senior professionals with Retail Banking experience and a background in supervising BPO teams.

You will lead frontline operations and drive performance in AHT and CSAT. This full-time on-site position emphasizes delivering excellent customer service, coaching staff, and coordinating initiatives across banking products.