Retail Admin Supervisor - Records, Reporting & Ops Lead

Sunnies Inc.; Mandaluyong; On-site; PHP 300,000 - 420,000; Full time

Job summary

Sunnies Inc. Admin Supervisor role overseeing retail administrative operations, ensuring accurate store records and compliant processes. Lead records management, office administration, and reporting to support efficient retail operations across the network.

The role requires a Bachelor’s degree and 3–5 years in administration, with supervisory experience and strong organizational, communication, and customer service skills to guide the team and liaise with stores and stakeholders.

Qualifications

• Bachelor’s degree in business-related field preferred.
• 3–5 years in Administration or related field.
• Experience in a supervisory or lead role.
• Retail industry experience preferred.
• Excellent organizational skills.
• Strong written and verbal communication.
• Detail-oriented mindset.”

Responsibilities

• Oversee the maintenance and organization of store records, permits, licenses, contracts, and other operational documents.
• Review records regularly to identify gaps, inconsistencies, missing documentation, or upcoming expirations and ensure corrective actions are implemented.
• Monitor compliance with documentation standards and record retention requirements across all stores.
• Ensure records and trackers are complete, accurate, audit-ready, and updated in a timely manner.
• Coordinate with stores and internal stakeholders to address documentation of deficiencies and compliance concerns.
• Support internal and external audit requirements by ensuring the availability and accuracy of records.
• Supervise day-to-day retail administrative operations and ensure timely completion of support requirements.
• Monitor administrative service levels and workflow efficiency across retail support activities.
• Identify bottlenecks, recurring issues, and process gaps that may impact store operations and implement corrective actions.
• Improve administrative workflows, procedures, and turnaround times to enhance operational efficiency.
• Anticipate operational requirements and proactively coordinate solutions to support store needs.
• Provide guidance and support to team members in handling complex administrative concerns and requests.

Skills

Organizational skills

Customer service

Written & verbal communication

Detail-oriented

Education

Bachelor’s Degree in Business Administration, Management, or related field

Job description

Sunnies Inc. Admin Supervisor role overseeing retail administrative operations, ensuring accurate store records and compliant processes. Lead records management, office administration, and reporting to support efficient retail operations across the network.

The role requires a Bachelor’s degree and 3–5 years in administration, with supervisory experience and strong organizational, communication, and customer service skills to guide the team and liaise with stores and stakeholders.