Retail Account Support Associate (Entry-Level)

Recruitify_HR; Makati; On-site; PHP 181,000 - 301,000; Full time

Job summary

Recruitify_HR in Makati, Philippines, is seeking an entry-level Customer Service Representative for a full-time role in Advertising Services. You will respond to customer questions, assist with orders, and help with returns or exchanges, while forwarding complex issues to the appropriate teams.

Ideal candidates communicate professionally, handle multiple tasks, and maintain precise records of interactions and transactions.

Qualifications

• Friendly, customer-focused communicator.
• Ability to handle inquiries and complaints professionally.
• Strong listening and problem-solving skills.

Responsibilities

• Respond to customer questions, concerns, and complaints promptly and professionally.
• Help customers with order placement, returns, and exchanges.
• Forward complex issues to the relevant departments when needed.
• Provide product recommendations tailored to customers' needs and preferences.
• Maintain accurate records of customer interactions, transactions, and feedback.

Skills

Customer service

Order processing

Problem resolution

Product recommendations

Record keeping

Job description

Recruitify_HR in Makati, Philippines, is seeking an entry-level Customer Service Representative for a full-time role in Advertising Services. You will respond to customer questions, assist with orders, and help with returns or exchanges, while forwarding complex issues to the appropriate teams.

Ideal candidates communicate professionally, handle multiple tasks, and maintain precise records of interactions and transactions.