Restaurant Manager

Songon Food Corporation; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Crosta Pizzeria is seeking a highly motivated Store Manager to oversee daily operations, ensuring smooth front-of-house and back-of-house performance and delivering outstanding customer service. You will supervise staff, train new hires, maintain brand standards, manage payroll and attendance, and schedule manpower to meet daily needs while upholding health, safety, and SOPs.

The role emphasizes guest satisfaction, brand presence in the local community, and continuous process improvement through

Responsibilities

• Supervise daily restaurant operations across front-of-house and back-of-house.
• Ensure compliance with company policies, health and safety regulations, and SOPs.
• Conduct daily walk-throughs to meet Crosta Pizzeria's standards for operations and cleanliness.
• Maintain accurate records of payroll, attendance, and other administrative tasks.
• Develop and manage daily manpower schedules based on operational needs.
• Monitor and maintain service quality to ensure exceptional customer experiences.
• Resolve customer complaints promptly to maintain guest satisfaction.
• Interact with guests to gather feedback on food quality and service, implementing improvements when needed.
• Promote a positive store image and enhance brand presence within the local community.
• Train and supervise staff on procedures, customer service, and standards.
• Foster a collaborative and motivated team environment.

Job description

JOB SUMMARY

We are seeking a highly motivated and experienced Store Manager to oversee the daily operations of our restaurant. This role is responsible for ensuring smooth front-of-house and back-of-house operations, delivering excellent customer service, supervising and training staff, and upholding brand standards.

RESPONSIBILITIES AND DUTIES

Operational Management

• 
  

  Supervise and coordinate all daily restaurant operations across front-of-house (FOH) and back-of-house (BOH) areas.

  
  


• 
  

  Ensure compliance with company policies, health and safety regulations, and Standard Operating Procedures (SOPs).

  
  


• 
  

  Conduct daily walk-throughs to ensure the store meets Crosta Pizzeria's operational and cleanliness standards.

  
  


• 
  

  Maintain accurate records of payroll, attendance, and other administrative tasks.

  
  


• 
  

  Develop and manage daily manpower schedules based on operational needs.

  
  

Service Excellence

• 
  

  Monitor and maintain service quality standards to ensure exceptional customer experiences.

  
  


• 
  

  Resolve customer complaints effectively and promptly to maintain a high level of guest satisfaction.

  
  


• 
  

  Interact with guests to gather feedback on food quality and service, and implement improvements as needed.

  
  


• 
  

  Promote a positive store image and enhance brand presence within the local community.

  
  

Staff Training & Supervision

• 
  

  Train new and existing staff on company procedures, customer service, and operational standards.

  
  


• 
  

  Ensure incoming staff comply with store policies and expectations.

  
  


• 
  

  Continuously coach and develop team members to meet performance goals and uphold service standards.

  
  


• 
  

  Foster a collaborative and motivated team environment.