Restaurant Front of House – Service Crew

Aurum Holding and Investments Pte Ltd; Santo Niño 1st; On-site; PHP 201,000 - 312,000; Full time

Job summary

Aurum Holding and Investments Pte Ltd is seeking a Front of House team member to warmly greet guests and provide attentive service throughout their dining experience.

You will take accurate orders, relay to the kitchen and bar teams, serve promptly, explain menu items and recommendations, and ensure guest satisfaction in a fast-paced environment.

Roles require a neat appearance, good communication, teamwork, and the ability to work flexible shifts, including weekends and public holidays.

Qualifications

• Experience in restaurant, café, hotel, or hospitality preferred.
• Strong communication and interpersonal skills.
• Positive, friendly, customer-oriented attitude.
• Ability to work efficiently in a fast-paced environment.
• Good teamwork and time management.
• Willing to work flexible shifts including weekends and public holidays.
• Familiar with Seven Rooms.
• Professional appearance and good personal hygiene.

Responsibilities

• Greet and welcome guests warmly upon arrival
• Provide attentive and friendly service throughout the guest's dining experience
• Take accurate food and beverage orders and communicate them clearly to the kitchen and bar teams
• Serve food and beverages promptly and professionally
• Explain menu items, ingredients, promotions, and recommendations to guests when required
• Ensure tables are clean, properly set, and ready for guests
• Monitor guest satisfaction and respond to requests or concerns promptly
• Handle guest complaints professionally and elevate issues to the supervisor when necessary
• Process guest bills and payments accurately when required
• Maintain cleanliness and hygiene standards throughout the restaurant

Skills

Communication

Interpersonal skills

Customer focus

Fast-paced environment

Teamwork

Time management

Flexible shifts

Seven Rooms

Tools

Seven Rooms

Job description

About the role

This is a Front of House position in a restaurant environment where you will greet and welcome guests, provide attentive service throughout their dining experience, take accurate orders, serve food and beverages, and ensure guest satisfaction.

Key responsibilities

• Greet and welcome guests warmly upon arrival
• Provide attentive and friendly service throughout the guest's dining experience
• Take accurate food and beverage orders and communicate them clearly to the kitchen and bar teams
• Serve food and beverages promptly and professionally
• Explain menu items, ingredients, promotions, and recommendations to guests when required
• Ensure tables are clean, properly set, and ready for guests
• Monitor guest satisfaction and respond to requests or concerns promptly
• Handle guest complaints professionally and elevate issues to the supervisor when necessary
• Process guest bills and payments accurately when required
• Maintain cleanliness and hygiene standards throughout the restaurant

About you

• Previous experience in a restaurant, café, hotel, or hospitality environment is preferred
• Good communication and interpersonal skills
• Positive, friendly, and customer-oriented attitude
• Ability to work efficiently in a fast-paced environment
• Good teamwork and time-management skills
• Ability to work flexible shifts, including weekends and public holidays
• Basic knowledge of food and beverage service is an advantage
• Professional appearance and good personal hygiene
• Familiar with Seven Rooms