Reservations Sales Specialist

IHG Hotels & Resorts; Tocmo; Remote; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Regularization after 3 months

Hotel discounts worldwide for you and

Medical insurance on day 1 of work

30 days leave credits (15 days cash‑in

Global career opportunities and growth

Visa processing support for foreigns

Job summary

IHG Hotels & Resorts is seeking a Reservations Sales Specialist in the Philippines to turn guest inquiries into bookings and provide exceptional guest experiences across our global portfolio. You’ll blend sales with service to help guests find the right stay while growing your career within a leading hospitality group.

The role requires strong communication, customer service, and sales potential, with at least 1 year of relevant experience.

Qualifications

• Minimum 1 year in sales, hospitality or reservations in a sales/volume/target-driven call center or BPO environment.
• Fluency in spoken and written English required.
• Ability to come on site for a three-week training upon hire; work shifting schedules including graveyard shift, holidays, and weekends.

Responsibilities

• Convert guest inquiries into bookings by matching travelers with the right hotel and room.
• Identify needs and recommend the best options, including rooms, upgrades, and hotel offerings.
• Influence buying decisions and convert opportunities into reservations.
• Drive sales performance while delivering a warm, seamless guest experience.
• Build genuine connections that inspire trust, loyalty, and repeat business.

Skills

Sales experience

Communication skills

English fluency

Customer service

Education

High school diploma preferred

Job description

Turn conversations into bookings and create exceptional guest experiences.

Love connecting with people and turning their needs into the right solution? Join IHG Hotels & Resorts as a Reservations Sales Specialist, where you’ll combine sales with customer service to help guests find the perfect stay while building your career with a global hospitality company.

Build your career in hospitality and reservations sales while helping guests find the right stay for their needs. We're looking for people with strong communication, customer service and sales potential. Relevant BPO, travel, hospitality or sales experience can be an advantage

What You'll Do

Convert guest inquiries into successful bookings by matching travelers with the right hotel and room.

Identify needs and recommend the best options, including rooms, upgrades, and hotel offerings.

Confidently influence buying decisions and convert opportunities into confirmed reservations.

Drive sales performance while delivering a warm, seamless guest experience.

Build genuine connections that inspire trust, loyalty, and repeat business.

What We're Looking For

Proven minimum experience of 1 year in sales, hospitality, reservations in a sales/volume/target-driven call center or BPO environment.

Strong communication and relationship-building skills, with the ability to actively listen, uncover sales opportunities, confidently influence buying decisions, and close the sale. Fluency in spoken and written English required.

Demonstrated capability to identify customer needs, recommend the appropriate offerings to maximize sales value while delivering an exceptional customer experience.

Ability to come on site for a three-week training upon hire (or as needed); work shifting schedules including graveyard shift, holidays, and weekends.

Some secondary school, high school diploma preferred but not required.

What's In It For You

Long-term career growth and advancement opportunities in one of the world's leading hospitality companies.

Earn competitive pay plus sales incentive opportunities and work from home allowance.

Unique IHG perks: Retirement Plan, Employee Hotel Discount, Recharge Days, Work-from-Home arrangement (except as needed onsite e.g. New Hire Orientation and Training), “Giving for Good” Volunteer Days, Colleague Share Plan Participation,

A culture that values performance, learning and “True hospitality for good”.

Note: Although the role is work from home, employees are expected to remain based within our approved employment locations: NCR, Region IV-A, or CAR. The arrangement therefore does not support working from anywhere outside these areas.

Please note: We are only accepting applications from candidates currently residing in Baguio City or nearby areas.

Unlock job insights

Hotel & Accommodation Services 1,001-5,000 employees

IHG® is one of the world’s leading hotel companies with more than 350,000 people working across almost 100 countries whose purpose is to provide True Hospitality for Good.

Our Central Reservations Offices (CROs) are regional contact centres full of passionate people dedicated to delivering Great Hotels Guests Love through providing world-class customer service and sales to our customers around the world. Our CRO teams employ an industry leading sales/service process to deliver an individual customer experience to each of our guests, while delivering the best returns for our hotel partners.

IHG franchises, leases, manages or owns nearly 6,061 hotels and 888,147 guest rooms in almost 100 countries, with nearly 1,853 hotels in its development pipeline. IHG also manages IHG® Rewards Club, the world’s first and largest hotel loyalty programme, with more than 100 million enrolled members worldwide.

You’ll know our hotel brands. They are some of the best known and most popular in the world - InterContinental® Hotels & Resorts, Six Senses, Regent, Vignette Collection, VOCO, Kimpton Hotels & Restaurants®, Holiday Inn®, Holiday Inn Express®, Crowne Plaza® Hotels & Resorts, Hotel Indigo®, Staybridge Suites®, Candlewood Suites®, Atwell Suites, EVEN Hotels® and HUALUXE™ Hotels and Resorts.

All of these brands work together towards our goals of creating Great Hotels Guests Love®. This is a mission that’s seen us go from strength to strength – with more rooms in an ever-growing portfolio of hotels across more and more locations. Which makes this an incredibly exciting time to become part of the team.

Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, you can also look forward to being part of a company that will appreciate you for being you.

• Competitive Compensation and benefits
• Regularization of employment after 3 months
• Hotel Discounts Worldwide for you and your family and friends
• Medical Insurance on Day 1 of employment
• 30 days Leave Credits (15 days convertible to cash)
• Global career opportunities, training and room to grow opportunities
• Visa-processing support will be provided to successful foreign applicants

At IHG, we will enable you to go further in whatever you do & wherever you are on your journey with us. YOU matter! So, let’s… #GoFurtherTogether

We don’t expect stereotypes. We don’t want people to conform. We just want all of you. Work how you work at IHG®. To find out more, go to https://careers.ihg.com/en/locations/philippines.

Perks and benefits Medical Loans Dental Vision Hotel Discounts, Retirement, 20% Night Diff, 3 mos