Reservations Sales Specialist

InterContinental Hotels Group; Makati; Remote; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Work-from-Home allowance

Employee hotel discount

Retirement plan

Job summary

InterContinental Hotels Group (IHG) is seeking a Reservations Sales Specialist in the Philippines to convert guest inquiries into bookings while delivering exceptional guest experiences.

The role blends sales with customer service, requiring strong communication and English proficiency. On-site training is provided, with shifting schedules including weekends and holidays. Remote work is possible within approved locations with a supportive IHG benefits package.

Qualifications

• Minimum 1 year in sales, hospitality, reservations in a call center/BPO environment.
• Strong communication and relationship-building skills; fluent in English.
• Ability to identify customer needs and offer appropriate options to maximize sales value.
• Willingness to train on site for three weeks and work shifting including graveyard holidays and weekends.
• Secondary school diploma preferred but not required.

Responsibilities

• Convert guest inquiries into bookings by matching travelers with the right hotel and room.
• Identify needs and recommend options including rooms, upgrades, and offerings.
• Influence buying decisions and convert opportunities into reservations.
• Drive sales performance while delivering a warm guest experience.
• Build genuine connections that inspire trust and repeat business.

Skills

Sales Experience

Communication

English Fluency

Education

Secondary School Diploma or equivalent

Job description

Turn conversations into bookings and create exceptional guest experiences.

Love connecting with people and turning their needs into the right solution? Join IHG Hotels & Resorts as a Reservations Sales Specialist, where you’ll combine sales with customer service to help guests find the perfect stay while building your career with a global hospitality company.

Why join us?

Build your career in hospitality and reservations sales while helping guests find the right stay for their needs. We're looking for people with strong communication, customer service and sales potential. Relevant BPO, travel, hospitality or sales experience can be an advantage.

What You'll Do

• Convert guest inquiries into successful bookings by matching travelers with the right hotel and room.

• Identify needs and recommend the best options, including rooms, upgrades, and hotel offerings.

• Confidently influence buying decisions and convert opportunities into confirmed reservations.

• Drive sales performance while delivering a warm, seamless guest experience.

• Build genuine connections that inspire trust, loyalty, and repeat business.

What We're Looking For

• Proven minimum experience of 1 year in sales, hospitality, reservations in a sales/ volume/ target-driven call center or BPO environment.

• Strong communication and relationship-building skills, with the ability to actively listen, uncover sales opportunities, confidently influence buying decisions, and close the sale. Fluency in spoken and written English required.

• Demonstrated capability to identify customer needs, recommend the appropriate offerings to maximize sales value while delivering an exceptional customer experience.

• Ability to come on site for a three-week training upon hire (or as needed); work shifting schedules including graveyard shift, holidays, and weekends.

• Some secondary school, high school diploma preferred but not required.

What's In It For You

• Long-term career growth and advancement opportunities in one of the world's leading hospitality companies.

• Earn competitive pay plus sales incentive opportunities and work from home allowance.

• Unique IHG perks: Retirement Plan, Employee Hotel Discount, Recharge Days, Work-from-Home arrangement (except as needed onsite e.g. New Hire Orientation and Training), "Giving for Good" Volunteer Days, Colleague Share Plan Participation,

• A culture that values performance, learning and "True hospitality for good".

Note:Although the role is work from home, employees are expected to remain based within our approved employment locations: NCR, Region IV-A. The arrangement therefore does not support working from anywhere outside these areas.

Ready to turn great conversations into great experiences? Apply today and start your career with IHG Hotels & Resorts!