Reservation Operations Lead – Travel Perks & Career Growth

PAPH TRAVEL AND TOURS; Quezon City; On-site; PHP 800,000 - 1,100,000; Full time

Benefits offered by this job

Travel incentives

Career growth

Healthcare (HMO)

Annual bonus

13th month pay

Leaves: 5 SL, 5 VL

Job summary

PAPH TRAVEL AND TOURS is seeking a Reservation Manager to lead the Reservation Department in the Philippines. You will oversee post-sales reservations, ticket issuance, and travel document processing, ensuring accuracy and timely fulfillment.

The role requires strong leadership, extensive travel bookings experience, and familiarity with GDS systems. You will coordinate with Sales and other departments, optimize processes, and drive service excellence.

Qualifications

• Graduate of Tourism Management, Hospitality Management, Business Administration, or related field.
• 3–5 years in travel reservations, ticketing, booking operations, or travel operations management.
• 2+ years in supervisory or managerial role in travel agency or related industry.
• Strong knowledge of airline ticketing, hotel reservations, tours, travel insurance, and related services.
• Familiar with GDS platforms (Amadeus, Sabre, Galileo) is a plus.

Responsibilities

• Lead and manage the Reservation Department's operations and performance.
• Oversee post-sales reservation transactions and booking fulfillment across tickets, hotels, tours, and services.
• Ensure timely issuance of travel documents and adherence to SLAs.
• Resolve complex client concerns and escalations; coordinate with Sales and other departments.
• Develop and monitor KPIs; promote process improvements and staff development.

Skills

Leadership

Travel reservations

Team supervision

Customer service

GDS knowledge

Education

Tourism/Hospitality/Business Administration degree

Tools

Amadeus

Sabre

Galileo

Job description

PAPH TRAVEL AND TOURS is seeking a Reservation Manager to lead the Reservation Department in the Philippines. You will oversee post-sales reservations, ticket issuance, and travel document processing, ensuring accuracy and timely fulfillment.

The role requires strong leadership, extensive travel bookings experience, and familiarity with GDS systems. You will coordinate with Sales and other departments, optimize processes, and drive service excellence.