Research & Resource Specialist

IntouchCX; Manila; On-site; PHP 350,000 - 550,000; Full time

Job summary

IntouchCX in Manila is seeking a Care Resource Specialist to research, vet, and connect families to adult care, neurodiversity services, emotional wellness programs, and healthcare resources. You will map local providers, pre-screen options, and maintain accurate case records in the CRM.

The role requires 2+ years in Healthcare BPO or Medical Navigation, and knowledge of US/Global healthcare navigation is a plus. Collaborative teamwork and SLA compliance are key.

Qualifications

• At least 2 years in Healthcare BPO, Medical Navigation, or Employee Assistance Program (EAP) accounts.
• Prior experience as a Tier 2 Representative, Claims Specialist, or Patient Coordinator.
• Advanced internet research capabilities combined with active listening skills.
• Familiarity with US/Global healthcare navigation, adult care, or disability support systems is a strong plus.

Responsibilities

• Coordinate member cases by mapping and researching local healthcare and social service providers.
• Call providers directly to pre-screen capabilities, payment/insurance options, and intake availability.
• Maintain accurate case records in enterprise CRM systems.
• Collaborate with team leads to maintain high quality and SLA compliance.

Skills

Internet research

Active listening

Case coordination

Healthcare knowledge

Tools

CRM systems

Job description

About the Role:

Step into a rewarding healthcare navigation position where your research and coordination directly assist families in need. As a Care Resource Specialist, you will research, vet, and connect members to adult care, neurodiversity services, emotional wellness programs, and healthcare resources.

Duties & Responsibilities:

• Coordinate member cases by mapping and researching local healthcare and social service providers.

• Call providers directly to pre-screen capabilities, payment/insurance options, and intake availability.

• Maintain accurate case records in enterprise CRM systems.

• Collaborate with team leads to maintain high quality and SLA compliance.

Job Requirements:

• At least 2 years in Healthcare BPO, Medical Navigation, or Employee Assistance Program (EAP) accounts.

• Prior experience as a Tier 2 Representative, Claims Specialist, or Patient Coordinator.

• Advanced internet research capabilities combined with active listening skills.

• Familiarity with US/Global healthcare navigation, adult care, or disability support systems is a strong plus.