Reporting Analyst III

ALORICA TELESERVICES, INC.; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

ALORICA TELESERVICES, INC. is seeking an analytics professional in Makati to turn operational data into clear insights that drive informed decisions and continuous improvement. You will partner with stakeholders to strengthen reporting, visibility, and efficiency.

The role focuses on building reports, analyzing KPIs, and extracting data from multiple sources. Strong Excel, SQL, and BI tool experience are essential for success in this position.

Qualifications

• Bachelor’s degree in Business, IT, Analytics, or a related field.
• Advanced proficiency in Microsoft Excel, including PivotTables, XLOOKUP, and Power Query.
• Experience with Power BI, Tableau, or Looker Studio.
• Knowledge of SQL for data extraction and validation.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent communication and presentation skills.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Experience in process improvement, performance management, or operations is an advantage.

Responsibilities

• Develop and maintain reports, dashboards, and performance trackers.
• Analyze KPIs, SLAs, productivity, and quality metrics.
• Perform root cause analysis and identify areas for improvement.
• Extract, validate, and interpret data from various sources.
• Identify operational risks and recommend process improvements.
• Maintain process documentation, reports, and standard operating procedures.
• Coordinate with stakeholders on reporting requirements and business initiatives.
• Present findings and actionable insights to management.

Skills

Excel advanced

Analytical thinking

Problem solving

Communication skills

Multitasking

Education

Bachelor’s degree in Business/IT/Analytics

Tools

Power BI

Tableau

Looker Studio

SQL

Job description

About the role

Join a high-impact analytics function that turns operational data into clear insights, enabling informed business decisions and continuous improvement. You will partner with stakeholders and management to strengthen reporting, visibility, and operational efficiency.

Key responsibilities

• Develop and maintain reports, dashboards, and performance trackers.

• Analyze KPIs, SLAs, productivity, and quality metrics.

• Perform root cause analysis and identify areas for improvement.

• Extract, validate, and interpret data from various sources.

• Identify operational risks and recommend process improvements.

• Maintain process documentation, reports, and standard operating procedures.

• Coordinate with stakeholders on reporting requirements and business initiatives.

• Present findings and actionable insights to management.

What we're looking for

• Bachelor’s degree in Business, IT, Analytics, or a related field.

• Advanced proficiency in Microsoft Excel, including PivotTables, XLOOKUP, and Power Query.

• Experience with Power BI, Tableau, or Looker Studio.

• Knowledge of SQL for data extraction and validation.

• Strong analytical, problem-solving, and critical-thinking skills.

• Excellent communication and presentation skills.

• Ability to manage multiple priorities and work independently with minimal supervision.

• Experience in process improvement, performance management, or operations is an advantage.