Report Analyst

eClerx LLC; Muntinlupa; Vor Ort; PHP 360.000 - 600.000; Vollzeit

Zusammenfassung

eClerx LLC is seeking a Reports Analyst in the Philippines to prepare, validate, and analyze operational reports and dashboards across multiple accounts. You will ensure timely data insights to support business performance, client governance, and management decisions.

Responsibilities include maintaining dashboards, validating data, analyzing trends, and supporting leadership reporting. Ideal candidates have 1–2 years in reporting, advanced Excel, and Power BI, with strong analytical and

Qualifikationen

• Bachelor’s degree in business, Analytics, Information Technology, Finance, Statistics, or a related field.
• At least 1–2 years of experience in Reporting, MIS, Data Analytics, or Operations Analytics.
• Advanced Microsoft Excel skills.
• Power BI or other dashboarding experience is preferred.
• Strong analytical, problem-solving, and data-validation skills.
• Good written and verbal communication skills.
• Ability to manage multiple reporting deadlines and support multiple accounts.

Aufgaben

• Prepare daily, weekly, monthly, and ad hoc operational reports.
• Maintain dashboards and scorecards covering productivity, quality, SLA/TAT, attendance, staffing, utilization, backlog, and other key metrics.
• Validate data accuracy and investigate reporting discrepancies.
• Analyze trends, risks, and performance gaps and provide actionable insights.
• Support WBR, MBR, QBR, and leadership reporting requirements.
• Standardize and automate recurring reports to improve efficiency and accuracy.
• Coordinate with Operations and support teams for data and reporting requirements.
• Maintain proper documentation and confidentiality of client and employee data.

Kenntnisse

Excel advanced

Power BI

Data analysis

Data validation

Communication skills

Deadline management

Ausbildung

Bachelor's degree in related field

Tools

Power Query

Power Automate

VBA/Macros

SQL

Python

Salesforce

Zendesk

Jobbeschreibung

The Reports Analyst is responsible for preparing, validating, analyzing, and maintaining operational reports and dashboards across multiple accounts and programs. The role provides accurate and timely data insights to support business performance, client governance, and management decision-making.

Key Responsibilities

• Prepare daily, weekly, monthly, and ad hoc operational reports.
• Maintain dashboards and scorecards covering productivity, quality, SLA/TAT, attendance, staffing, utilization, backlog, and other key metrics.
• Validate data accuracy and investigate reporting discrepancies.
• Analyze trends, risks, and performance gaps and provide actionable insights.
• Support WBR, MBR, QBR, and leadership reporting requirements.
• Standardize and automate recurring reports to improve efficiency and accuracy.
• Coordinate with Operations and support teams for data and reporting requirements.
• Maintain proper documentation and confidentiality of client and employee data.

Qualifications

• Bachelor’s degree in business, Analytics, Information Technology, Finance, Statistics, or a related field.
• At least 1–2 years of experience in Reporting, MIS, Data Analytics, or Operations Analytics.
• Advanced Microsoft Excel skills.
• Power BI or other dashboarding experience is preferred.
• Strong analytical, problem-solving, and data-validation skills.
• Good written and verbal communication skills.
• Ability to manage multiple reporting deadlines and support multiple accounts.

Preferred Skills

• Power Query, Power Automate, VBA/Macros, SQL, or Python.
• Salesforce, Zendesk, or similar CRM/reporting tools.
• Experience using AI tools such as Microsoft Copilot, ChatGPT, or similar platforms for reporting, analysis, and process automation is highly preferred.

Data accuracy, analytical thinking, attention to detail, business insight, stakeholder management, process improvement, automation mindset, and strong ownership.

Key Performance Indicators

Report accuracy, on-time delivery, data quality, dashboard reliability, reduction in manual reporting effort, automation improvements, and stakeholder satisfaction.