Remote Workforce Analytics & Productivity Analyst

Hard Hat Helpers; Philippines; A distancia; PHP 702.000 - 1.053.000; Jornada completa

Descripción de la vacante

Hard Hat Helpers is seeking a Workforce, Productivity & Performance Analyst to optimize scheduling, monitor productivity, and drive data-driven improvements across a high-volume call center and support departments. The role integrates HR analytics, turnover and retention reporting, and performance-based compensation analysis.

You will develop daily productivity dashboards, analyze KPIs, and partner with Operations and HR leadership to implement measurable efficiency gains while ensuring

Formación

• Bachelor's degree in Business Admin, Operations Management, Analytics, or related field preferred.
• 3–5 years of experience in workforce management, call center operations, scheduling, or productivity analysis.
• Strong proficiency in Microsoft Excel with formulas and pivot tables.
• Experience with workforce management platforms, dialer systems, and reporting tools.
• Strong analytical and communication skills.

Responsabilidades

• Monitor scheduled versus actual hours to identify staffing gaps and inefficiencies.
• Analyze historical call volumes, workload patterns, and productivity trends.
• Recommend staffing adjustments to improve utilization.
• Collaborate with Operations to optimize schedules, breaks, and training activities.
• Identify overtime opportunities and maximize productive labor hours.
• Monitor productivity using management systems and dashboards.
• Develop productivity scorecards and reporting tools for insights.
• Track KPIs such as schedule adherence, productive vs nonproductive hours.
• Create HR analytics reports: turnover, retention, performance reviews.

Conocimientos

Analytical skills

Communication skills

Problem solving

Data interpretation

Educación

Bachelor's degree in related field

Herramientas

Microsoft Excel

Workforce management systems

Dialer systems

Power BI

Tableau

Descripción del empleo

Hard Hat Helpers is seeking a Workforce, Productivity & Performance Analyst to optimize scheduling, monitor productivity, and drive data-driven improvements across a high-volume call center and support departments. The role integrates HR analytics, turnover and retention reporting, and performance-based compensation analysis.

You will develop daily productivity dashboards, analyze KPIs, and partner with Operations and HR leadership to implement measurable efficiency gains while ensuring