Remote Enterprise Apps & IT Service Desk Manager

MicroSourcing; Manila; On-site; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage on day one

Dependent coverage

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking an Enterprise Applications and IT Service Desk Manager to lead a remote IT team from the Philippines on permanent night shifts. You will oversee ticketing operations, ensure SLA compliance, and provide expert support for Microsoft 365, Entra ID, and enterprise applications while coordinating with vendors.

The role requires hands-on ITSM experience, strong troubleshooting, stakeholder management, and the ability to work across globally distributed teams.

Qualifications

• Bachelor's degree in IT or related field.
• 3–5 years in IT Service Desk, Enterprise Applications, or IT Operations with leadership experience.
• Experience in a BPO environment preferred.
• Strong MS 365, Entra ID, ITSM tooling, and end-user support skills.
• Willingness to work permanent night shifts.

Responsibilities

• Lead daily IT Service Desk operations, ensuring ticket management and SLA adherence.
• Provide hands-on support for MS 365, Entra ID, enterprise apps, endpoints, and access mgmt.
• Administer enterprise SaaS apps like MS 365, Salesforce, QuickBooks, and ManageEngine ServiceDesk Plus; coordinate with vendors.
• Monitor integrations, troubleshoot authentication/SSO/API issues; support app implementations.
• Maintain IT docs, KPI reports, and change management aligned with InfoSec standards.

Skills

Microsoft 365

Entra ID

ITSM

Service Desk

SLA management

Vendor coordination

Education

Bachelor's degree in Information Technology or related field

Tools

ManageEngine ServiceDesk Plus

ServiceNow

Salesforce

QuickBooks

Job description

MicroSourcing is seeking an Enterprise Applications and IT Service Desk Manager to lead a remote IT team from the Philippines on permanent night shifts. You will oversee ticketing operations, ensure SLA compliance, and provide expert support for Microsoft 365, Entra ID, and enterprise applications while coordinating with vendors.

The role requires hands-on ITSM experience, strong troubleshooting, stakeholder management, and the ability to work across globally distributed teams.