Remote Voice AI Onboarding & Integrations Specialist

SMA Support Services; Quezon City; Hybrid; PHP 711,000 - 852,000; Full time

Benefits offered by this job

Work from home

HMO

13th month pay

Onboarding bonuses

Job summary

SMA Support Services in the Philippines is seeking an onboarding specialist to lead end-to-end onboarding for agency and reseller partners on our white-label Voice AI platform. You will capture use cases, branding, and CRM needs, then set up accounts and deploy agent templates for multiple clients.

The role requires strong CRM integration skills, project management, and the ability to create repeatable templates and checklists. Remote-friendly, salary discussions follow performance.

Qualifications

• 2+ years in client onboarding, implementation, solutions, or customer success in SaaS/agency/Voice AI.
• Hands-on with Voice AI platforms like Vapi, Retell AI, Synthflow, GoHighLevel.
• Experience with GoHighLevel agency/sub-account setup, SaaS Mode, snapshots, and rebilling preferred.
• Experience connecting platforms to CRMs via REST APIs, webhooks, JSON, API keys, OAuth; read API docs and test calls.
• Familiarity with CRM tools: HubSpot, Salesforce, Zoho, Pipedrive, or GoHighLevel.
• Familiarity with Zapier, Make, or n8n.
• Working knowledge of A2P 10DLC registration and Twilio or telephony.
• Basic DNS/custome domains understanding (CNAME/TXT).
• Basic JavaScript or Python for simple scripts and webhooks.
• Excellent communication and training; explain tech setups to non-technical owners.
• Strong project management; manage multiple onboardings and hit go-live dates.

Responsibilities

• Own end-to-end onboarding of new agency/ reseller partners onto our white-label Voice AI platform from kickoff to go-live.
• Run kickoff and discovery calls to capture use cases, scripts, branding, CRM, calendars, and success metrics.
• Set up partner accounts and branding: custom domains, DNS records, logins, logos, themes, sub-accounts, roles, permissions.
• Deploy and customize agent templates and snapshots on Voice AI platforms for each partner and client.
• Connect Voice AI agents to partner CRMs and tools via REST APIs, webhooks, and native integrations.
• Map and test data flows so contacts, outcomes, transcripts, and bookings sync to CRMs.
• Build integrations in Zapier, Make, or n8n; escalate complex API work to engineers.
• Provision phone numbers and complete A2P 10DLC registrations including Twilio profiles.
• Set up rebilling, pricing plans, and usage limits (Stripe, per-minute markups, wallets).
• Run test calls and go-live checklist: agent quality, transfers, CRM sync, calendar booking, A2P, billing.
• Train partners via live sessions, recordings, SOPs, and help-center articles.
• Act as main point of contact; track progress and blockers in PM tool/CRM.
• Troubleshoot onboarding issues and elevate bugs to engineering/vendors.
• Track onboarding metrics: time-to-go-live, activation, first-30-day usage, support tickets, satisfaction.

Skills

Onboarding experience

CRM integrations

Training delivery

Project coordination

Tools

GoHighLevel

HubSpot

Salesforce

Zoho

Pipedrive

Zapier

Make

n8n

Twilio

Job description

SMA Support Services in the Philippines is seeking an onboarding specialist to lead end-to-end onboarding for agency and reseller partners on our white-label Voice AI platform. You will capture use cases, branding, and CRM needs, then set up accounts and deploy agent templates for multiple clients.

The role requires strong CRM integration skills, project management, and the ability to create repeatable templates and checklists. Remote-friendly, salary discussions follow performance.