Remote Voice AI Onboarding & Integrations Architect

SMA Support Services; Quezon City; Remote; PHP 664,000 - 898,000; Full time

Benefits offered by this job

Work-from-home

HMO

13th-month pay

Memorial Plan

Job summary

SMA Support Services in the Philippines is seeking a hands-on Onboarding Specialist to lead end-to-end onboarding of agency and reseller partners onto our white-label Voice AI platform, from kickoff to go-live.

You will run discovery calls, set up branding, connect CRMs, and build integrations with Zapier/Make/n8n, while training partners and maintaining documentation.

This remote, project-based role includes paid training and potential progression based on performance.

Qualifications

• 2+ years in client onboarding, implementation, solutions, or customer success roles at a SaaS company, agency, or Voice AI company.

Responsibilities

• Own end-to-end onboarding of new agency and reseller partners onto our white-label Voice AI platform, from kickoff call to go-live.
• Run kickoff and discovery calls to capture each partner's use cases, call scripts, branding, CRM, calendars, and success metrics.
• Set up partner accounts and branding: custom domains, DNS records, branded logins, logos, color themes, sub-accounts, user roles, and permissions.
• Deploy and customize Voice AI agent templates and snapshots on platforms such as Vapi, Retell AI, Synthflow, and GoHighLevel for each partner and their clients.
• Connect Voice AI agents to partners' CRMs and tools through REST APIs, webhooks, and native integrations with GHL, HubSpot, Salesforce, Zoho, Pipedrive, and calendars.
• Map and test data flows so contacts, call outcomes, dispositions, transcripts, summaries, tags, and appointments sync correctly into each CRM.
• Build integrations in Zapier, Make, or n8n when no native integration exists.
• Provision phone numbers and complete A2P 10DLC registration for partner clients, including Twilio Trust Hub profiles, Brand and Campaign submissions, and fixing rejections.
• Set up rebilling, pricing plans, and usage limits for each partner.
• Run test calls and a go-live checklist before launch: agent quality, transfers, CRM sync, calendar booking, A2P status, and billing.
• Train partners to use, sell, and support the platform through live sessions, recorded walkthroughs, SOPs, and help-center articles.
• Act as the partner's main point of contact during onboarding; track progress, deadlines, and blockers in our project management tool or CRM.
• Troubleshoot onboarding issues across branding, domains, CRM integrations, webhooks, phone numbers, A2P, and billing, and elevate platform bugs to engineering or vendors.
• Track onboarding metrics such as time to go-live, activation rate, first-30-day usage, support tickets per partner, and partner satisfaction.
• Collect partner feedback and recommend improvements to templates, onboarding steps, documentation, and the platform.
• Follow data privacy, access control, call-consent, call-recording, and TCPA requirements across all partner accounts.

Skills

Client onboarding

Implementation

Solutions

Customer success

Voice AI platforms

Tools

Vapi

Retell AI

Synthflow

GoHighLevel

Job description

SMA Support Services in the Philippines is seeking a hands-on Onboarding Specialist to lead end-to-end onboarding of agency and reseller partners onto our white-label Voice AI platform, from kickoff to go-live.

You will run discovery calls, set up branding, connect CRMs, and build integrations with Zapier/Make/n8n, while training partners and maintaining documentation.

This remote, project-based role includes paid training and potential progression based on performance.