Remote Transportation Compliance & Driver Support

Revayah Capital; Philippines; Remote; PHP 201,000 - 268,000; Part time

Job summary

Revayah Capital is seeking a proactive Remote Compliance Specialist to support daily compliance administration and driver operations for a transportation company. This part-time role involves coordinating with the Compliance team, handling driver inquiries, and ensuring accurate documentation.

The ideal candidate is detail-oriented, experienced in administrative work, and comfortable making outbound calls, managing follow-ups, and escalating issues when needed.

Qualifications

• Previous administrative experience is required.
• Excellent verbal and written communication skills.
• Confidence in making outbound calls and communicating directly with drivers and employees.
• Strong follow-up skills and the ability to maintain consistent communication until an issue is addressed.
• Strong organizational skills and attention to detail.
• Good computer literacy and the ability to navigate digital tools and applications.
• Ability to maintain accurate records, document communications, and organize information.
• Strong problem-solving skills and the ability to identify appropriate next steps when handling operational concerns.
• Ability to work independently, take initiative, and manage assigned responsibilities without constant supervision.
• Ability to prioritize requests, respond promptly, and recognize when an issue requires escalation.
• Willingness to ask questions and seek clarification when instructions or information are incomplete.
• Ability to work 6 hours per day, 6 days per week, including weekends, subject to the final confirmed schedule.

Responsibilities

• Support the existing Compliance team with daily administrative and operational tasks.
• Make outbound calls to drivers and employees when follow-up, clarification, or additional information is needed.
• Receive and respond to calls, text messages, and other communications from drivers and employees regarding operational concerns.
• Assist drivers experiencing application-related issues, vehicle problems, or other operational difficulties by identifying and coordinating the appropriate assistance.
• Follow up with drivers, employees, and relevant contacts to ensure that reported concerns are addressed in a timely manner.
• Take initiative in identifying appropriate next steps to resolve issues rather than simply forwarding messages or reporting problems.
• Maintain accurate records of communications, reported concerns, actions taken, and follow-up activities.
• Review information and documentation for accuracy and identify missing or incomplete details that require further action.
• Contact the appropriate individuals to obtain missing information or clarify discrepancies.
• Monitor outstanding concerns and assigned tasks to ensure consistent follow-through.
• Coordinate with the relevant internal personnel or service providers when additional assistance is required.
• Escalate urgent, unresolved, or out-of-scope issues to the appropriate supervisor or designated contact.
• Use computer applications, digital communication tools, and relevant company systems to manage information and complete assigned tasks.
• Learn and follow the client's established compliance procedures, operational workflows, and documentation requirements.

Skills

Administrative experience

Excellent communication

Outbound calls

Organization

Computer literacy

Independent work

Attention to detail

Problem-solving

Record-keeping

Time management

Escalation awareness

Job description

Revayah Capital is seeking a proactive Remote Compliance Specialist to support daily compliance administration and driver operations for a transportation company. This part-time role involves coordinating with the Compliance team, handling driver inquiries, and ensuring accurate documentation.

The ideal candidate is detail-oriented, experienced in administrative work, and comfortable making outbound calls, managing follow-ups, and escalating issues when needed.