Remote Tier 1 Tech Support Specialist

Turnitinllc; Philippines; Remote; PHP 480,000 - 600,000; Full time

Benefits offered by this job

Remote First Culture

Health Care Coverage*

Education Reimbursement*

Competitive Paid Time Off

Self-Care Days

National Holidays*

2 Founder Days + Juneteenth Observed

Paid Volunteer Time*

Charitable contribution match*

Monthly Wellness or Home Office Reimb.

Access to Modern Health

Parental Leave*

Retirement Plan with match/contrib*

Job summary

Turnitin is seeking a motivated Customer Support professional to respond to technical and non-technical queries. The role emphasizes proactive email and chat support, collaboration with engineering, and documentation updates.

Strong problem-solving and communication skills are essential in a fast-paced, remote-focused environment. Ideal candidates have a Bachelor's degree or relevant experience, fluent English, and the ability to manage multiple tasks with excellent planning.

Qualifications

• Bachelor's degree or experience in customer support.
• Fluent spoken and written English.
• Ability to work in a fast-paced environment and manage multiple projects.
• Excellent computer skills including MS Office.
• Knowledge of Windows, Mac, and Linux operating systems.
• Strong planning and organizational skills.
• Ability to handle sensitive and confidential material with good judgment.
• Weekend work and early/late hours required.
• Familiarity with Learning Management Systems (desirable).
• Understanding of web technologies and SaaS (desirable).

Responsibilities

• Proactively support Turnitin product line via email, phone & live chat.
• Resolve issues, ensure system access and performance.
• Coordinate with Engineering and Product Management on product issues & releases.
• Develop positive customer and cultural relations.
• Assist in translating, maintaining, and updating technical documentation.

Skills

Fluent English

Problem solving

Communication skills

Time management

Independent work

Customer focus

Fast-paced work ability

Excellent computer skills

Microsoft Office knowledge

Windows / Mac / Linux

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Turnitin is seeking a motivated Customer Support professional to respond to technical and non-technical queries. The role emphasizes proactive email and chat support, collaboration with engineering, and documentation updates.

Strong problem-solving and communication skills are essential in a fast-paced, remote-focused environment. Ideal candidates have a Bachelor's degree or relevant experience, fluent English, and the ability to manage multiple tasks with excellent planning.