Remote Technical Support Representative

MCI; Surigao City; Remote; PHP 223,200 - 390,600; Full time

Benefits offered by this job

HMO coverage

Performance and loyalty bonuses

Career growth opportunities

Job summary

MCI is seeking a Remote Technical Support Representative to assist clients with technical inquiries and troubleshooting. Candidates must possess call center experience and a strong command of English.

The role involves responding to support requests, diagnosing issues, and guiding customers through solutions. We provide HMO coverage, performance bonuses, and various incentives to support our team.

Qualifications

• Must be 18 years or older.
• Strong command of the English language.
• Typing speed of 20+ words per minute.
• Experience working from home.

Responsibilities

• Respond to inbound technical support requests via phone, chat, or email.
• Diagnose and troubleshoot hardware, software, and network issues.
• Document all customer interactions accurately in the system.

Skills

Strong command of the English language

Call center experience

Troubleshooting skills

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Windows operating systems

Job description

Position Overview

Remote Work-at-Home | Philippines

We are a tech‑enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions across a range of industries. Our operations include both on‑site and remote agents that use advanced technologies to enhance customer journeys and increase scalability.

Remote Technical Support Representative

We’re seeking skilled and customer‑focused Remote Technical Support Representatives to provide assistance and troubleshooting for a variety of clients. In this role you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English, both written and spoken, is required.

Candidates must have prior call center experience and reside within 80 km of our office.

Requirements for Working From Home

• High‑speed internet connection
• Quiet, suitable work environment
• High language proficiency in English
• Experience working from home

Position Responsibilities

• Respond to inbound technical support requests via phone, chat, or email
• Diagnose and troubleshoot hardware, software, and network issues
• Guide customers through step‑by‑step solutions and escalate complex issues when necessary
• Document all customer interactions accurately in the system
• Maintain up‑to‑date knowledge of products, services, and support procedures
• Ensure customer satisfaction by providing timely and effective resolutions
• Follow company protocols and security guidelines when handling sensitive information
• Collaborate with internal teams to improve support processes and customer experience
• Meet performance metrics including resolution time, customer satisfaction, and attendance

Candidate Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Previous call center experience
• Work‑from‑home experience
• Strong command of the English language
• Typing speed of 20+ words per minute
• High‑speed internet connection
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Skilled in troubleshooting and follow‑up
• Able to multitask and self‑manage effectively
• Excellent interpersonal skills

Conditions of Employment

• Must be authorized to work in the country where the job is based.

• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation & Benefits

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. You can expect:

• HMO coverage and a dependent: PHP 100,000 coverage for rank & file, PHP 120,000 for supervisors/ managers
• Dental coverage and in‑house dental assistance worth PHP 5,000
• Free meal during training
• Career growth and learning opportunities
• Allowances for rice, clothing, laundry, and meals
• Performance and loyalty bonuses
• Frequent disinfection and fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off‑site events
• Raffles, recognition gifts, and other in‑office rewards
• Additional in‑office rewards, raffles, and recognition gifts

Physical Requirements

The job is performed in a professional office environment. While performing the duties, the employee will be largely sedentary and will be required to sit or stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty pounds.

Reasonable Accommodation

It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If a reasonable accommodation is needed, please contact Human Resources.

Diversity & Equality

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.