Remote Technical Support Analyst - B2B Software

Yempo - Your Employees Offshore; Makati; Remote; PHP 360,000 - 720,000; Full time

Benefits offered by this job

Weekly pay

HMO enrollment

Vacation days

Annual bonus

Salary reviews

Open-plan environment

Job summary

Yempo - Your Employees Offshore is seeking a Technical Support Analyst to deliver Level 1 and 2 technical and customer support for supply chain clients. The role emphasizes clear communication, issue triage, and documentation, with remote collaboration across international stakeholders.

Ideal candidates have at least 2 years in customer-facing tech support, experience with help desk and CRM systems, and familiarity with EDI standards and basic B2B integration concepts.

Qualifications

• Minimum 2 years of customer-facing support experience in software or tech.
• Experience troubleshooting software issues across platforms.
• Proficiency with help desk, CRM, and ticketing systems.
• Knowledge of EDI standards (EDIFACT, X12, XCBL XML, CSV, XSLT).
• Understanding of B2B integration and process improvement.
• Comfortable working remotely with international stakeholders.

Responsibilities

• Provide Level 1 and 2 customer/technical support for supply chain clients.
• Respond to inquiries via email, chat, and phone; document interactions.
• Troubleshoot issues, gather info, and escalate complex cases.
• Collaborate with internal teams for product improvements.
• Create knowledge base articles and FAQs; maintain docs.
• Meet KPI targets and stay informed on new features.

Skills

Customer support

Troubleshooting

Help desk

CRM systems

Ticketing systems

B2B integration basics

EDIFACT JSON X12 XML CSV

Remote collaboration

Tools

EDIFACT & X12 knowledge

JSON & XML familiarity

Job description

Yempo - Your Employees Offshore is seeking a Technical Support Analyst to deliver Level 1 and 2 technical and customer support for supply chain clients. The role emphasizes clear communication, issue triage, and documentation, with remote collaboration across international stakeholders.

Ideal candidates have at least 2 years in customer-facing tech support, experience with help desk and CRM systems, and familiarity with EDI standards and basic B2B integration concepts.