Remote Support Engineer I — API & SaaS Troubleshooter

ProSource; Makati; Remote; PHP 420,000 - 660,000; Full time

Benefits offered by this job

HMO coverage from day 1 for you and a/

Full-time remote work setup

Excellent perks and benefits

Job summary

ProSource seeks an experienced Technical Support Specialist to assist customers using e-commerce marketplaces, ERP systems, and SaaS platforms. You will handle inquiries via phone and tickets, troubleshoot APIs, manage escalations, and ensure smooth support operations.

Remote setup, exposure to leading platforms, and strong communication are essential. Ideal candidates have a 3–5 year track record in technical support, with hands-on experience in Postman, Grafana, and vendor integrations.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 3–5 years of technical support experience.
• Experience with e-commerce marketplaces, ERP systems, or SaaS platforms is preferred.
• Experience troubleshooting APIs and integrations with Postman or similar tools.

Responsibilities

• Provide technical support to customers via phone and tickets.
• Troubleshoot APIs and integrations and resolve escalations.
• Monitor product disruptions and communicate with internal teams.
• Manage support inbox and ensure timely responses to inquiries.

Skills

Analytical skills

Troubleshooting

Communication

Education

Bachelor's degree in Computer Science or IT

Tools

Postman

Grafana

Job description

ProSource seeks an experienced Technical Support Specialist to assist customers using e-commerce marketplaces, ERP systems, and SaaS platforms. You will handle inquiries via phone and tickets, troubleshoot APIs, manage escalations, and ensure smooth support operations.

Remote setup, exposure to leading platforms, and strong communication are essential. Ideal candidates have a 3–5 year track record in technical support, with hands-on experience in Postman, Grafana, and vendor integrations.