Remote Team Leader / Manager (Outreach & Operations)

Private Advertiser; Baguio; Remote; PHP 500,000 - 900,000; Full time

Benefits offered by this job

Competitive compensation

Fully remote work

Long-term employment

Job summary

Private Advertiser is seeking an organized, trustworthy Team Lead / Operations Manager to oversee a small remote team of 5–10 Virtual Assistants involved in outbound email outreach, form filling, and data tracking. You will bridge management and field workers, train team members, audit daily work quality, and ensure output quotas are met.

This role emphasizes process improvements, SOP creation, KPI tracking in Google Sheets, and maintaining data accuracy and compliance.

Qualifications

• 2–4 years of experience as a Remote Team Lead or BPO Supervisor.
• Proficient in Google Workspace and English communication.
• Familiar with project tracking tools and email practices.

Responsibilities

• Supervise, track attendance, and manage daily performance for 5–10 remote team members.
• Conduct daily standups or check-ins to set output expectations.
• Train new and existing team members on outreach processes and inbox management.
• Create, update, and enforce simple SOPs.
• Spot-check outgoing emails and forms for data accuracy and compliance.
• Track KPIs in Google Sheets and report outputs to management.
• Monitor email sending practices to maintain deliverability and avoid flags.
• Manage team access and permissions securely.

Skills

Google Workspace

English skills

Team leadership

Project tracking tools

Email deliverability

Data accuracy

Tools

Slack

Trello

ClickUp

Loom

Gmail

Job description

About the role

We are seeking an organized, trustworthy, and detail-oriented Team Lead / Operations Manager to oversee a small remote team of 5 to 10 Virtual Assistants involved in outbound email outreach, form filling, and data tracking. In this role, you will act as the bridge between management and field workers. You will be directly responsible for training team members, auditing daily work quality, ensuring daily output quotas are met, and maintaining smooth daily operations.

Key responsibilities

• Supervise, track attendance, and manage daily performance for 5 to 10 remote team members
• Conduct brief daily standups or check-ins to set output expectations
• Train new and existing team members on outreach processes, form-filling accuracy, and inbox management
• Create, update, and enforce simple Standard Operating Procedures (SOPs)
• Spot-check outgoing emails and completed forms to ensure 100% data accuracy and compliance with instructions
• Track daily/weekly KPIs in Google Sheets and report output summaries to upper management
• Monitor email sending practices to maintain high deliverability and prevent account flagging
• Manage team access and permissions securely

About you

• 2–4 years of experience as a Remote Team Lead or BPO Supervisor
• Expert proficiency in Google Workspace (Gmail, Google Sheets, Google Docs)
• Familiarity with project tracking and communication tools (e.g., Slack, Trello/ClickUp, Loom)
• Solid understanding of basic email deliverability, inbox rotation, and rate limits
• Exceptional honesty and integrity with high transparency
• Meticulous attention to detail about data accuracy, spelling, and form compliance
• Proactive problem-solver who takes initiative to resolve team bottlenecks
• Excellent spoken and written English skills

Benefits

• Competitive compensation
• Fully remote work with stable, long-term employment
• Professional, supportive work environment