Remote Team Lead, BPO Operations - Growth & Impact

vCustomer Philippines, Inc.; Quezon City; Remote; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Health coverage

Career growth

Training programs

Referral rewards

Inclusive culture

Job summary

Tech Mahindra Philippines is hiring a Team Leader for a BPO-focused role, based in Eastwood, Quezon City, with a remote, graveyard shift (10PM-7AM) schedule. You will lead complex healthcare engagements, ensure high-quality service, and coordinate with cross-functional teams to deliver customer-centric solutions for global clients.

The role focuses on driving operational excellence, guiding teams to meet KPIs, and supporting account transitions and new program launches.

Qualifications

• Experience in Healthcare domain with US payer/provider operations.
• Knowledge of Durable Medical Equipment (DME) services and compliance.
• Understanding HIPAA/PHI data privacy and contact center metrics.

Responsibilities

• Lead and deliver complex healthcare client engagements with internal teams.
• Provide excellent customer service, identify client needs, and maintain stakeholder relationships.
• Oversee deliverables quality and manage team performance for operational excellence.
• Participate in proposal development for new business opportunities.
• Balance stakeholder priorities while aligning team goals and deliverables.
• Coach associates to achieve KPIs and reduce attrition while driving engagement.

Skills

Healthcare domain knowledge

US payer operations

DME services knowledge

Tools

Five9 (Cloud Telephony)

Bonafide (DME Order Mgmt)

Job description

Tech Mahindra Philippines is hiring a Team Leader for a BPO-focused role, based in Eastwood, Quezon City, with a remote, graveyard shift (10PM-7AM) schedule. You will lead complex healthcare engagements, ensure high-quality service, and coordinate with cross-functional teams to deliver customer-centric solutions for global clients.

The role focuses on driving operational excellence, guiding teams to meet KPIs, and supporting account transitions and new program launches.