Remote Site Operations Lead

Cushman & Wakefield; Philippines; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Cushman & Wakefield is seeking a Remote Site Management Team Lead in the Philippines to oversee work order creation and management, ensure timely responses to calls and emails within SLA, and lead scheduling and manpower planning. The role involves escalation, client relations, coaching, and ensuring smooth coordination with client teams and site stakeholders.

Responsibilities include attendance monitoring, vendor organization for client and third-party services, and proactive communication to

Responsibilities

• Work order creation and management
• Able to process calls and emails effectively within the SLA
• Scheduling and manpower management
• Escalation and client relation management
• Provides feedback, necessary coaching and training to team members
• Approve time off applications and monitor daily team attendance
• Effectively manage a team
• Organize and provide vendors to the client, third parties and C&W supplied services and functions
• Liaise, coordinate and communicate with the client team and other site stakeholders
• Respond to requests for service and assistance in relation to the assigned sites
• Attend meetings and immediate concerns of the client
• Should be able to perform other duties as assigned

Job description

Cushman & Wakefield is seeking a Remote Site Management Team Lead in the Philippines to oversee work order creation and management, ensure timely responses to calls and emails within SLA, and lead scheduling and manpower planning. The role involves escalation, client relations, coaching, and ensuring smooth coordination with client teams and site stakeholders.

Responsibilities include attendance monitoring, vendor organization for client and third-party services, and proactive communication to