Remote Shopify Support Specialist — E‑Commerce Expert

Fresh Prints LLC; Philippines; Remote; PHP 3,141,000 - 4,397,000; Full time

Benefits offered by this job

Competitive salary and equity packages

Flexible vacation and PTO

Job summary

Intelligems is seeking a Shopify Support Advisor to help ecommerce clients understand, utilize, and troubleshoot our testing platform. You’ll report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and ensure a superb experience.

You’ll respond to inquiries, troubleshoot, and become a product expert while managing multiple conversations.

Qualifications

• Proven experience in a merchant support or a related role.

Responsibilities

• Deliver a best-in-class customer experience by responding promptly to customer inquiries
• Troubleshoot technical issues, identify root causes, and offer solutions or scale when needed
• Become a product expert so you can answer questions quickly and accurately
• Manage 20–30 open customer conversations at a time
• Own follow-ups and ensure all tickets are resolved in a timely manner
• Collaborate with internal teams on escalated or complex issues
• Spot trends in support issues and share insights with product, tech, and ops
• Contribute to internal knowledge-sharing (documentation, training, etc.)

Skills

Merchant support

Communication

Problem-solving

Multitasking

Time management

E-commerce

Analytics

Weekend support

Tools

Tableau

Looker

SQL

BI platforms

Job description

Intelligems is seeking a Shopify Support Advisor to help ecommerce clients understand, utilize, and troubleshoot our testing platform. You’ll report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and ensure a superb experience.

You’ll respond to inquiries, troubleshoot, and become a product expert while managing multiple conversations.