Shopify Support Specialist — Flexible PTO & Equity

Fresh Prints LLC; Philippines; Remote; PHP 360.000 - 600.000; Vollzeit

Benefits dieser Stelle

Competitive salary & equity

Flexible vacation & PTO

Zusammenfassung

Intelligems, a profit optimization platform, is seeking a Shopify Support Advisor to help ecommerce clients understand, use, and troubleshoot our testing tools. You'll report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience.

You will become a product expert, collaborate with internal teams on escalated issues, and help grow knowledge sharing.

Qualifikationen

• Proven experience in a merchant support or related role.
• Excellent communication and problem-solving skills.
• You love helping people and can think on your feet.
• Comfortable wearing many hats and juggling priorities.
• Ability to multitask, stay organized, and manage time effectively.
• Experience in e-commerce, SaaS, or analytics is a plus.
• Familiarity with Tableau, Looker, SQL, or BI platforms is a bonus.

Aufgaben

• Deliver a best-in-class customer experience by responding promptly to customer inquiries.
• Troubleshoot technical issues, identify root causes, and offer solutions or elevate when needed.
• Become a product expert so you can answer questions quickly and accurately.
• Manage 20-30 open customer conversations at a time.
• Own follow-ups and ensure all tickets are resolved in a timely manner.
• Collaborate with internal teams on escalated or complex issues.
• Spot trends in support issues and share insights with product, tech, and ops.
• Contribute to internal knowledge-sharing (documentation, training, etc.).

Kenntnisse

Communication

Problem-solving

Customer-first

Multitasking

E-commerce experience

Weekend support

Team collaboration

Tools

Tableau

Looker

SQL

BI platforms

Jobbeschreibung

Intelligems, a profit optimization platform, is seeking a Shopify Support Advisor to help ecommerce clients understand, use, and troubleshoot our testing tools. You'll report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience.

You will become a product expert, collaborate with internal teams on escalated issues, and help grow knowledge sharing.