Remote Service Desk Agent Level 1 – Windows/macOS Support

HireArchi; Metro Manila; Remote; PHP 279,000 - 390,600; Full time

Benefits offered by this job

13th Month Pay

HMO & Government Contribution Allowance

Personal Time Off

Job summary

A technology support firm is seeking a Service Desk Agent - Level 1 to provide remote IT support. Responsibilities include processing incidents through calls and emails, troubleshooting Windows 10 and macOS issues, and managing ticket queues. Candidates must have strong customer service skills and at least one year of help desk experience. This position offers 13th Month Pay, HMO benefits, and personal time off after a probationary period.

Qualifications

• Strong Customer Service Skills are essential.
• Experience in troubleshooting Windows 10 and macOS is preferred.
• One year of experience in a help desk role is required.

Responsibilities

• Process incidents and requests through telephone and email.
• Troubleshoot and resolve issues on the initial call.
• Monitor and manage the ticket queue effectively.

Skills

Customer Service Skills

Troubleshooting Windows 10

Troubleshooting macOS

Experience with ITSM Ticketing Systems

Knowledge of Microsoft 365

Tools

ServiceNow

Microsoft Teams

Slack

Zoom

Job description

A technology support firm is seeking a Service Desk Agent - Level 1 to provide remote IT support. Responsibilities include processing incidents through calls and emails, troubleshooting Windows 10 and macOS issues, and managing ticket queues. Candidates must have strong customer service skills and at least one year of help desk experience. This position offers 13th Month Pay, HMO benefits, and personal time off after a probationary period.