Remote Senior IT Support Engineer – M365 & Google Workspace

Penbrothers International; Philippines; Remote; PHP 600,000 - 1,000,000; Full time

Job summary

Penbrothers International is seeking an IT Support Specialist to serve as a client-facing technical authority for complex issues across Windows, macOS, Google Workspace, and cloud/on-prem environments. You will own incidents end-to-end with proactive communication and meticulous documentation, while supporting networking components such as firewalls, VPNs, and Wi-Fi.

This remote role is based in the Philippines and follows Eastern Time shifts during the initial 90 days (9:00 AM – 6:00 PM ET),

Qualifications

• 5+ years in MSP or multi-client IT support environments.
• Exceptional troubleshooting across systems, networking, cloud, and security basics.
• Proven customer-first mindset with strong communication to non-technical users and stakeholders.
• Ownership mindset with end-to-end issue resolution and diligent documentation.
• Proactive in improving processes, documentation, and tooling.

Responsibilities

• Serve as client-facing technical authority for complex support needs.
• Diagnose and resolve advanced issues across Windows, macOS, Microsoft 365, Google Workspace.
• Own issues end-to-end including investigation, root cause, and client communication.
• Provide advanced networking support (firewalls, VPNs, DNS/DHCP, Wi-Fi, routing).
• Collaborate in a non-tiered team with shared ownership and cross-functional work.
• Participate in client projects: migrations, deployments, security initiatives, upgrades.
• Identify recurring issues and suggest automation or tooling improvements.
• Maintain clear documentation and contribute to knowledge resources.

Tools

NinjaOne

HaloPSA

Datto

Acronis

Sophos

Avanan

Arctic Wolf

Meraki

UniFi

SonicWall

Jamf

Job description

Penbrothers International is seeking an IT Support Specialist to serve as a client-facing technical authority for complex issues across Windows, macOS, Google Workspace, and cloud/on-prem environments. You will own incidents end-to-end with proactive communication and meticulous documentation, while supporting networking components such as firewalls, VPNs, and Wi-Fi.

This remote role is based in the Philippines and follows Eastern Time shifts during the initial 90 days (9:00 AM – 6:00 PM ET),