Client-Facing IT Support Engineer - M365 & Google Workspace

Penbrothers International

Makati

Remote

PHP 335,000 - 670,000

Full time

13 days ago

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Job summary

Penbrothers International is seeking an IT Support Specialist to be a primary, client-facing technical authority. You will resolve advanced issues, drive systemic fixes, and improve support delivery across diverse client environments.

This role requires 5+ years in MSP settings, exceptional troubleshooting, and a strong ownership mindset. Remote work setup offered with collaborative, cross-functional team dynamics and ongoing projects in migrations and security.

Qualifications

5+ years in an MSP or multi-client IT support environment.
Exceptional troubleshooting across systems, networking, cloud services, and security fundamentals.
Customer-first mindset with the ability to communicate complex technical concepts clearly to non-technical users and C-level stakeholders.
High comfort diagnosing unfamiliar technologies through logic, research, and experimentation.
High ownership mentality from initial request through resolution.
Proactive approach to improving processes, documentation, and tooling.

Responsibilities

Serve as a trusted, client-facing technical authority for complex support needs.
Diagnose and resolve difficult, non-routine issues across Windows, macOS, Microsoft 365, Google Workspace, and mixed cloud/on-prem environments.
Own issues end-to-end including investigation, root cause resolution, documentation, and consistent client communication.
Provide advanced support for networking components such as firewalls, switches, VPNs, DNS/DHCP, Wi-Fi, and routing.
Participate in client projects including migrations, deployments, security initiatives, and system upgrades.