Remote Retention Marketing Manager

Lilo Social; Metro Manila; Remote; PHP 3,185,000 - 5,732,000; Full time

Benefits offered by this job

Fully Remote: US hours

Generous time off

Job summary

Lilo Social is seeking an Retention Account Manager to lead retention marketing for 7-10 client accounts, ensuring flawless execution of email and SMS campaigns. You will coordinate with designers, copywriters, and strategists to drive customer lifetime value and repeat purchases.

Demonstrated expertise in Klaviyo and SMS platforms, strong organizational skills, and proactive client communication are essential for success in this role. This is a fully remote position with US hours.

Qualifications

• 3-5 years of experience in email marketing, retention marketing, or account management within DTC ecommerce or agency environments.
• Expert-level proficiency in Klaviyo, including campaign management, flow architecture, segmentation, deliverability optimization, and analytics.
• Experience with SMS marketing platforms such as Attentive, Postscript, or similar tools.
• Proven track record managing multiple client accounts simultaneously (ideally 5-10 accounts).
• Deep understanding of retention marketing principles including lifecycle flows, campaign strategy, customer segmentation, and LTV optimization.

Responsibilities

• Serve as the primary day-to-day contact for retention marketing across 7-10 assigned client accounts, managing all communication via Slack and email.
• Prepare for and participate in client calls (monthly or bi-weekly), providing retention performance updates and tactical recommendations.
• Translate client retention goals into actionable deliverables for internal teams (designers, copywriters, developers).
• Manage end-to-end project coordination in Asana, tracking progress and ensuring on-time delivery.
• Conduct comprehensive QA on all email campaigns, SMS messages, and lifecycle flows before launch.

Skills

Email marketing

Retention marketing

Account management

Klaviyo

SMS platforms

Asana

ClickUp

Monday

Notion

Tools

Asana

ClickUp

Monday

Notion

Job description

Lilo Social is seeking an Retention Account Manager to lead retention marketing for 7-10 client accounts, ensuring flawless execution of email and SMS campaigns. You will coordinate with designers, copywriters, and strategists to drive customer lifetime value and repeat purchases.

Demonstrated expertise in Klaviyo and SMS platforms, strong organizational skills, and proactive client communication are essential for success in this role. This is a fully remote position with US hours.