Remote QA & Training SME – AML & Compliance

NCSL International; Taguig; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

Sun Life's FC CoE SME will conduct comprehensive quality assurance reviews and audits while designing and delivering training to support operational teams. The role focuses on ensuring adherence to quality standards and regulatory requirements, driving continuous improvement across operations.

The position requires strong analytical and auditing skills, along with expertise in training development and LMS management to enhance employee performance and compliance readiness.

Qualifications

• Bachelor's degree in business, finance, audit, education, or related field.
• AML certifications (CAMS/ICA) or training certifications (APTD/IPMA) are a plus.

Responsibilities

• Conduct systematic quality assurance reviews on processed alerts, transactions, and operational deliverables to assess accuracy, completeness, and compliance with defined standards.
• Develop and maintain quality audit frameworks, sampling methodologies, and evaluation criteria aligned with regulatory and organizational requirements.
• Document audit findings, observations, and recommendations in required tools and templates with clear supporting evidence.
• Identify quality trends, root causes of deficiencies, and areas for improvement through data analysis.
• Collaborate with operational teams to implement corrective actions and track remediation efforts.
• Provide detailed audit reports to management with actionable insights and performance metrics.
• Monitor compliance with established procedures, workflows, and quality metrics.
• Support periodic reviews of quality standards and audit procedures to enhance detection capabilities.
• Escalate critical findings and compliance issues to appropriate stakeholders and management.
• Maintain up-to-date knowledge of AML regulations, sanctions programs, and financial crime trends.
• Design and develop training curriculum, materials, and content tailored to operational roles and compliance requirements.
• Deliver training programs to team members with varying experience levels using engaging and effective instructional methods.
• Create and maintain training documentation, job aids, and reference materials aligned with standard procedures.
• Conduct knowledge assessments and training effectiveness evaluations to measure learning outcomes.
• Provide coaching and mentoring to support individual development and skill enhancement.
• Facilitate knowledge-sharing sessions and best practice workshops across operational teams.
• Support onboarding and new team member orientation programs.
• Track training completion, attendance, and employee progress through required systems.
• Identify emerging training needs based on operational feedback, quality audits, and compliance updates.

Skills

Analytical thinking

Auditing

Quality assurance

Regulatory compliance

Training development

Effective communication

Education

Bachelor's degree in business, finance, audit, education, or related field

Tools

Data analysis tools

Audit software

LMS

MS Office

Job description

Sun Life's FC CoE SME will conduct comprehensive quality assurance reviews and audits while designing and delivering training to support operational teams. The role focuses on ensuring adherence to quality standards and regulatory requirements, driving continuous improvement across operations.

The position requires strong analytical and auditing skills, along with expertise in training development and LMS management to enhance employee performance and compliance readiness.