Remote Property Ops Lead (Section 8)

Myoutdesk; Philippines; Remote; PHP 3,790,000 - 7,581,000; Full time

Benefits offered by this job

Placement bonus

Referral program

HMO coverage

Dental benefits

Optical reimbursement

Life insurance

Maternity reimbursement

US holidays

Vacation leave

Sick leave

Learning opportunities

Diverse workplace

Job summary

MyOutDesk is seeking a Property Operations Manager to own the day-to-day operations and financial performance of an 80‑door rental portfolio in the greater Cleveland area. This hands‑on role requires extensive Section 8 experience and the ability to work independently with minimal support.

You will manage vendor networks, leasing processes, regulatory compliance, and back‑office functions, including rent collections and reconciliations, while coordinating with CMHA, EDEN Inc., and North Coast

Qualifications

• Scattered single-family property management experience (homes distributed across a market)
• Hands-on Section 8 / Housing Choice Voucher experience
• Experience with housing authorities and HQS/NSPIRE inspections
• Direct experience managing properties in Cleveland or Ohio
• Experience with CMHA, EDEN Inc., or North Coast Housing Connections

Responsibilities

• Triage incoming maintenance requests, determine urgency, and coordinate vendor dispatch.
• Manage a network of 1099 field vendors and ensure work is completed efficiently and professionally.
• Approve maintenance spending within established not-to-exceed limits.
• Monitor vendor pricing against market benchmarks and identify cost-saving opportunities.
• Track work orders from intake through completion and ensure they meet service-level targets.
• Keep tenants informed throughout the maintenance process.
• Identify recurring property issues and recommend preventive or cost-saving solutions.
• Manage day-to-day relationships with CMHA, EDEN Inc., and North Coast Housing Connections.
• Coordinate Housing Choice Voucher processes, including HAP contracts and rent splits.
• Schedule and prepare properties for HQS/NSPIRE inspections.
• Address issues identified in pre-inspection reviews and maintain high first-pass inspection rate.
• Prepare and submit voucher rent-increase requests and track approvals.
• Maintain the regulatory calendar for lead-safe certifications and other compliance items.
• Own rent collection and follow up on outstanding tenant balances.
• Monitor tenant portions of rent and delinquency follow-up.
• Reconcile tenant-paid and PHA-paid portions of rent.
• Verify that HAP deposits are received and posted twice monthly.
• Process vendor invoices and coordinate accounts payable.
• Manage monthly utility workload and identify owner-liable expenses.
• Monitor and improve utility recovery.
• Maintain property records in the PM system.
• Collaborate with the part-time bookkeeper while maintaining segregation of duties.
• Coordinate with the local leasing agent on new tenant placements.
• Ensure properties are ready for occupancy.
• Coordinate annual lease renewals and Section 8 requirements.
• Monitor vacancies and renewals to minimize days vacant.
• Identify turnover risks and address them proactively.

Skills

Scattered single-family property mgmt

Section 8 / Housing Choice Voucher

HAP contracts / HQS/NSPIRE inspections

Cleveland/Ohio property mgmt

CMHA / EDEN Inc. / North Coast Housing

Job description

MyOutDesk is seeking a Property Operations Manager to own the day-to-day operations and financial performance of an 80‑door rental portfolio in the greater Cleveland area. This hands‑on role requires extensive Section 8 experience and the ability to work independently with minimal support.

You will manage vendor networks, leasing processes, regulatory compliance, and back‑office functions, including rent collections and reconciliations, while coordinating with CMHA, EDEN Inc., and North Coast