Remote Operations Manager (Boutique Nanny Agency)

Mini Connections; Manila; À distance; PHP 604 000 - 724 000; Temps partiel

Avantages offerts par ce poste

Competitive pay up to 12 AUD/hr

13th month bonus (pro‑rata)

Autonomy

Long-term partnership

Résumé du poste

Mini Connections, a boutique nanny recruitment agency servicing Brisbane and the Gold Coast, seeks an Operations Manager who will own the placement ecosystem, manage client-candidate pipelines, and resolve conflicts. You will safeguard service quality and oversee daily workflows from onboarding to placement.

The role is remote, part-time (20-30 hours weekly), with 8am–4pm AEST hours. Excellent English, strong organisation, and experience with recruitment CRMs are essential; join a premium

Qualifications

• 3+ years as Operations Manager/OBM or similar in fast-paced premium recruitment or high-end service agencies.
• Exceptional written and verbal English, with a premium brand tone under pressure.
• High proficiency with Manatal, Microsoft 365 and Teams.
• Proactive problem solver with initiative to refine systems and take executive decisions.
• Secure, reliable internet with power backup and availability during Queensland (AEST) hours 8–16.

Responsabilités

• Oversee candidate lifecycle, onboarding checks, and CRM updates for accuracy.
• Create client-ready candidate portfolios presenting talent professionally.
• Maintain an immaculate CRM with candidate availabilities, tags and compliance docs.
• Handle daily client inquiries and resolutions, coordinate interview schedules.

Connaissances

Operations management

English communication

PM tools proficiency

CRM systems

Proactive problem solving

Outils

Manatal

Microsoft 365

Teams

Recruitment CRM

Description du poste

Location: Remote

Work Arrangement: Part-time (20-30 hours per week)

Operating Hours: Australian Eastern Standard Time (AEST) – 8am until 2pm business hours

Commence: 9th June 2026

About Mini Connections

Since 2016, Mini Connections has been a premium, boutique nanny recruitment and domestic matchmaking agency servicing HNF families across Brisbane and the Gold Coast, Australia. We don’t just fill jobs; we provide a high-end service that pairs busy and professional families with professional career nannies and childcare professionals.

As our Director transitions to focus exclusively on front-end sales and luxury client consultations, and nanny interviews we are seeking a sophisticated, highly organised Operations Manager to take 100% ownership of our placement ecosystem, client-candidate pipelines, conflict resolutions, and daily workflows.

You will be the operational backbone and the protective shield of Mini Connections. Your primary mission is to seamlessly manage the entire journey of our clients and candidates once a placement has been made. You will manage customer resolutions independently, maintain efficient database integrity, and ensure that no client or candidate ever experiences a delay in service.

Key Responsibilities

1. Candidate Lifecycle & Pipeline Management

   Vetting Coordination: Oversee the onboarding funnel for new nanny applicants, ensuring all reference checks, Working with Children Checks, and safety clearances are thoroughly verified and uploaded into CRM.

   Professional Profile Creation: Assemble beautiful, client-ready candidate portfolios that present our talent in a highly polished, professional layout.

   Database Upkeep: Maintain an immaculate CRM at all times, ensuring candidate availabilities, tags, and compliance documents are 100% accurate and up to date.

2. Client Services & Customer Resolution

   Customer Service: Act as the first point of contact for all daily client and candidate inquiries via our centralised agency communication channels (Whats App, email, and virtual phone line).

   Autonomous Problem Solving: Take full ownership of daily customer service issues and client resolutions (e.g., handling booking adjustments, placement queries, concerns or candidate feedback) using established agency parameters, shielding the Director from routine friction.

   Interview Coordination: Manage schedules and calendars to seamlessly book interviews between clients, candidates, and internal team members.

3. Digital Community Coordination & Marketing Support

   Community Access: Act as the primary administrator for our private, dedicated digital nanny hub, ensuring active engagement and distributing available shifts to our network.

   Social Asset Distribution: Post targeted, beautifully aligned job advertisements and updates across our professional channels (including Instagram, facebook, and LinkedIn) to continually attract high quality candidates.

4. Systems, Contracts & Invoicing

   Contract Administration: Issue, track, and securely archive client terms of business, placement agreements, and intake forms.

   Financial Oversight: Manage overdue placement invoices and coordinate nannies for casual or short-term bookings.

Requirements & Qualifications

• Experience: 3+ years of experience as an Operations Manager, Online Business Manager (OBM), or Senior Executive Support Specialist—ideally working within fast paced premium recruitment, or high-end service agencies.
• Communication Skills: Exceptional written and verbal English and grammar skills, with the ability to maintain a professional, calm, and premium brand tone under pressure.
• Technical Savviness: High proficiency with modern project management tools (e.g., Manatal, Microsoft 365, Teams), communications systems, and recruitment-focused CRMs.
• Proactive Problem Solver: You naturally have initiative when discerning the correct decision for the business who takes pride in refining systems and can confidently make executive customer-service decisions within defined boundaries.
• Technical Setup: A secure, reliable, high-speed internet connection with power backup, a distraction‑free workspace, and availability during Queensland (AEST) business hours between the hours of 8AM until 4PM Monday to Friday.

What We Offer

• Competitive Premium Pay: Up to $12 AUD per hour with the view to increase in 3‑month + 13‑month bonus.
• Long-Term Stability: A trusted, long-term partnership with a highly respected and well‑established Australian boutique brand.
• 13th Month Pay: Pro‑rata 13th‑month bonus provided at the end of the calendar year.
• Autonomy: The trust and space to run operations your way without micromanagement, reporting directly to the Director twice weekly.