Remote NetSuite & Excel Admin for Customer Service

Emapta; Metro Manila; Remote; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Competitive salary

Day shift schedule

Fixed weekends off

Permanent WFH arrangement

Salary advance program

Upskilling via Emapta Academy

Gym access

Lifestyle perks

Employee referral incentives

Government benefits

20 annual leaves (5 convertible cash)

Engagement activities

Mentorship & exposure

Career growth

Diverse & supportive environment

Job summary

Emapta Philippines is seeking a Customer Service & Administration Support specialist to handle NetSuite administration and Excel reporting for Australian clients. This permanent WFH role offers day shifts and weekends off, with opportunities to work across borders.

You will build strong customer records, quotations, and pricing with advanced Excel, while collaborating with global teams and benefiting from ongoing training and wellness perks.

Qualifications

• At least 1 year of relevant experience in customer service, administration, order management, or a similar role.
• Demonstrated experience using NetSuite, ideally for preparing quotations and maintaining customer records
• Advanced proficiency in Microsoft Excel, including VLOOKUP or XLOOKUP, pivot tables, conditional formatting, and data cleansing
• Strong attention to detail and accuracy when handling pricing information and product codes
• Excellent written English communication skills
• Ability to understand and follow documented processes
• Ability to work agreed hours that overlap with the Australian customer service team
• Ability to work independently with limited supervision
• Experience working for a medical, pharmaceutical, wholesale, or distribution business is an advantage
• Familiarity with Canva is advantageous

Responsibilities

• Prepare customer quotations in NetSuite using approved templates and pricing files, then submit them to the customer service team for review and release.
• Update and maintain customized order forms, including product additions and removals, pricing changes, formatting, and version control.
• Maintain accurate customer records in NetSuite, including contact information, addresses, and other relevant details.
• Review outstanding sales orders, return merchandise authorizations, quotations, and other incomplete records regularly.
• Create reports and saved searches in NetSuite and schedule them for distribution.
• Follow up on outstanding purchase orders, obtain updated supplier estimated arrival dates, and maintain current information in NetSuite.
• Monitor back orders and assess their suitability for release to the fulfillment team.
• Build and maintain Excel workbooks for pricing comparisons, order tracking, and reconciliations using formulas, lookups, and pivot tables.
• Prepare recurring customer documents, including price lists, product listings, and purchasing histories.
• Assist with promotional activities, product launches, and end-of-month tasks.
• Create simple process notes and checklists to support task handovers and coverage when required.

Skills

NetSuite experience

Excel proficiency

Attention to detail

English writing

Process adherence

Independent work

Time-zone overlap

Pharma industry advantage

Tools

Canva

Job description

Emapta Philippines is seeking a Customer Service & Administration Support specialist to handle NetSuite administration and Excel reporting for Australian clients. This permanent WFH role offers day shifts and weekends off, with opportunities to work across borders.

You will build strong customer records, quotations, and pricing with advanced Excel, while collaborating with global teams and benefiting from ongoing training and wellness perks.