Remote MDM Helpdesk Specialist (Level 1)

Premier LLC; Philippines; On-site; PHP 279,000 - 446,400; Full time

Job summary

Premier LLC is seeking an MDM Helpdesk Support Agent to provide Level 1 technical support for mobile device management issues. The role involves troubleshooting various mobile platforms, utilizing tools like SOTI MobiControl and Salesforce, and maintaining communication and documentation accuracy. Candidates should have at least 1 year of experience in an IT Helpdesk or MDM Support environment and strong communication skills. The position offers flexibility with day/night/weekend shift options.

Qualifications

• 1+ year experience in an IT Helpdesk or MDM Support environment.
• Familiarity with MDM platforms and enterprise device management.
• Ability to multitask and manage multiple ticket queues.

Responsibilities

• Provide Level 1 support for mobile device issues.
• Utilize tools to manage and resolve support tickets.
• Troubleshoot mobile platform connectivity issues.

Skills

IT Helpdesk or MDM Support experience

SOTI MobiControl

Salesforce

JIRA

Basic networking knowledge

Excellent communication skills

Attention to detail

Tools

NetSuite

Job description

Premier LLC is seeking an MDM Helpdesk Support Agent to provide Level 1 technical support for mobile device management issues. The role involves troubleshooting various mobile platforms, utilizing tools like SOTI MobiControl and Salesforce, and maintaining communication and documentation accuracy. Candidates should have at least 1 year of experience in an IT Helpdesk or MDM Support environment and strong communication skills. The position offers flexibility with day/night/weekend shift options.