Remote L2 Backend Dev & Support Engineer (Java/Spring)

SupportYourApp; Davao City; Remote; PHP 3,277,000 - 4,915,000; Full time

Benefits offered by this job

Fully remote

USD compensation

International environment

Referral rewards

Flexible schedule

No time-tracking

Job summary

SupportYourApp is seeking an L2 Backend Developer and Support Engineer to join a global, multilingual team and work fully remotely from anywhere. You will develop and maintain backend services with Java, Spring Boot, MongoDB, and Kafka while providing L2 support during incidents.

The role emphasizes collaboration with cross-functional teams, solid English communication, and a proactive attitude. Compensation is in USD, with a fixed schedule and a fully remote, international environment.

Qualifications

• 2+ years of backend software development experience.
• Proficiency in Java, Spring Boot, and MongoDB.
• Excellent English skills, minimum C1.
• Strong problem-solving and troubleshooting abilities.
• Understanding of on-premise IT infrastructure (load balancers, queues, clustering).
• Ability to work independently and handle L2 tickets as needed.
• Positive, proactive and responsible attitude.
• PC with at least 8GB RAM and a stable internet connection (≥45 Mbps download / 20 Mbps upload).

Responsibilities

• Provide exceptional technical support via calls, chats and emails.
• Develop and maintain backend services using Java, Spring Boot, APIs, MongoDB, and Kafka.
• Provide L2 technical support to customers during incidents via Zoho Desk.
• Own escalated technical issues from investigation to resolution.
• Analyze and diagnose technical issues of various complexity.
• Guide customer technical teams in collecting diagnostic data needed to resolve complex cases.
• Collaborate with L1 support, customer IT teams, and internal developers to resolve issues efficiently.
• Communicate internally via Slack and manage tasks in JIRA.
• Troubleshoot system issues across on-premise setups, including load balancers, clustering, and queues.

Skills

Java

Spring Boot

MongoDB

English (C1)

Problem solving

Troubleshooting

L2 support

Communication

Tools

Zoho Desk

JIRA

Slack

Kubernetes

OpenShift

Job description

SupportYourApp is seeking an L2 Backend Developer and Support Engineer to join a global, multilingual team and work fully remotely from anywhere. You will develop and maintain backend services with Java, Spring Boot, MongoDB, and Kafka while providing L2 support during incidents.

The role emphasizes collaboration with cross-functional teams, solid English communication, and a proactive attitude. Compensation is in USD, with a fixed schedule and a fully remote, international environment.