Remote Japanese Travel CSR

Workforce 360 Inc.; Manila; À distance; PHP 279 000 - 502 000; Plein temps

Résumé du poste

Workforce 360 Inc. is seeking a Native Japanese Speaker to join our Travel Customer Service team in a remote capacity. You will handle airline-related bookings for hotel and ground transport, respond to last-minute changes, and ensure high customer satisfaction across phone, email, and chat.

The role emphasizes quick thinking, accuracy, and product knowledge of the booking platform, with a focus on delivering excellent service to pilots and crew worldwide.

Qualifications

• Native Japanese speaker required.
• Fluent in Japanese (verbal and written) at professional level.
• Fluent in English (verbal and written) at intermediate to professional level.
• Experience handling multiple queries and ticketing systems.

Responsabilités

• Respond to customer inquiries via phone, email, and chat to resolve issues quickly and professionally.
• Build strong relationships with customers, vendors, and suppliers.
• Provide accurate information about products and services via the platform.
• Escalate technical issues and manage resolution to final closure.
• Maintain confidential records and document customer interactions in the system.

Connaissances

Native Japanese

Fluent Japanese

Fluent English

Multi-tasking

Strong communication

Formation

High school diploma

Outils

Ticketing systems

Description du poste

Workforce 360 Inc. is seeking a Native Japanese Speaker to join our Travel Customer Service team in a remote capacity. You will handle airline-related bookings for hotel and ground transport, respond to last-minute changes, and ensure high customer satisfaction across phone, email, and chat.

The role emphasizes quick thinking, accuracy, and product knowledge of the booking platform, with a focus on delivering excellent service to pilots and crew worldwide.