Remote IT MSP Account Manager – Australia Clients

Minutes To Seconds; Mandaluyong; Remote; PHP 600,000 - 900,000; Full time

Job summary

Minutes To Seconds is seeking an experienced IT Account Manager for Managed Services. The role is fully remote from the Philippines, serving Australian clients, and requires coordinating service delivery, maintaining strong client relationships and driving account growth.

You will work with an Australian-based management and technical team, understand IT infrastructure, cloud services, cybersecurity, and ITIL practices to ensure high customer satisfaction and renewals.

Qualifications

• 3–5+ years in IT account management or MSP environments.
• Experience with Australian clients is highly desirable.
• Strong understanding of managed IT services and cloud solutions.

Responsibilities

• Act as the primary contact for Australian clients and manage accounts.
• Coordinate service delivery and monitor SLA performance.
• Identify upsell opportunities and coordinate quotations.
• Prepare monthly/quarterly business reviews with clients.

Skills

IT Account Management

Customer Relationships

MSP knowledge

Remote work

Bilingual English

Education

Bachelor's degree in IT/Business

Tools

CRM software

MSP tools

Job description

Minutes To Seconds is seeking an experienced IT Account Manager for Managed Services. The role is fully remote from the Philippines, serving Australian clients, and requires coordinating service delivery, maintaining strong client relationships and driving account growth.

You will work with an Australian-based management and technical team, understand IT infrastructure, cloud services, cybersecurity, and ITIL practices to ensure high customer satisfaction and renewals.