Remote IT Account Manager — MSP for Australian Clients

Minutes To Seconds; Metro Manila; Remote; PHP 2,650,000 - 3,785,000; Full time

Job summary

Minutes To Seconds is seeking an experienced IT Account Manager to manage Australian MSP clients from a work-from-home setup in the Philippines. You will coordinate service delivery, maintain strong client relationships, and drive growth across multiple accounts.

The role requires 3–5+ years in IT account management, a solid understanding of MSP models, and the ability to work with Australian business hours. Strong communication and negotiation skills are essential for success.

Qualifications

• 3–5+ years in IT Account Management, Customer Success, Service Delivery or MSP environments.
• Experience with Australian clients is highly desirable.
• Strong understanding of Managed IT Services / MSP models.
• Excellent client relationship management and negotiation skills.
• Ability to work remotely and align with Australian business hours.

Responsibilities

• Serve as primary contact for assigned Australian clients, maintaining strong relationships.
• Coordinate IT service delivery, monitor SLA performance, and escalate issues as needed.
• Conduct regular account reviews and prepare performance reports.
• Identify opportunities for upselling and cross-selling within existing accounts.
• Assist with onboarding new clients and coordinatingProof-of-Concept/assessments.
• Work with technical teams to translate client needs into solutions.

Skills

IT Account Management

Australian clients

Client relationship management

Remote work

MSP / managed services

IT infrastructure & cloud

Negotiation

Multi-account management

English communication

Education

Bachelor's degree in IT/Business/Management

Tools

PSA tools

Job description

Minutes To Seconds is seeking an experienced IT Account Manager to manage Australian MSP clients from a work-from-home setup in the Philippines. You will coordinate service delivery, maintain strong client relationships, and drive growth across multiple accounts.

The role requires 3–5+ years in IT account management, a solid understanding of MSP models, and the ability to work with Australian business hours. Strong communication and negotiation skills are essential for success.