Remote IT Account Manager - MSP (Australia)

Minutes To Seconds; Mexico; Remote; PHP 600,000 - 900,000; Full time

Job summary

Minutes To Seconds is seeking an IT Account Manager – Managed Services (Remote) to lead and grow relationships with Australian clients from a Philippines-based home office, coordinating IT service delivery and opportunities for account expansion.

The role emphasizes strong commercial skills, cloud services knowledge, and a deep understanding of managed services, with daily collaboration with an Australian-based leadership and technical team.

Qualifications

• 3–5+ years of experience in IT Account Management, Customer Success, Service Delivery or MSP environments.
• Experience working with Australian clients is highly desirable.

Responsibilities

• Act as the primary point of contact for assigned Australian clients.
• Develop understanding of each client's IT environment and priorities.
• Coordinate service delivery and ensure customer satisfaction.

Skills

IT Account Management

Customer Success

MSP

Relationship Management

Australian Clients

Cloud Services

Remote Work

Negotiation

Education

Bachelor's degree in IT or related

Tools

CRM

PSA tools

ITIL

Job description

Minutes To Seconds is seeking an IT Account Manager – Managed Services (Remote) to lead and grow relationships with Australian clients from a Philippines-based home office, coordinating IT service delivery and opportunities for account expansion.

The role emphasizes strong commercial skills, cloud services knowledge, and a deep understanding of managed services, with daily collaboration with an Australian-based leadership and technical team.