Remote IT Helpdesk Specialist - End-User Support & VPN

Mass Markets, Inc.; San Fernando; Presencial; PHP 180.000 - 360.000; Jornada completa

Descripción de la vacante

Mass Markets, Inc. is seeking an IT Helpdesk Specialist to join the IT support team. The role provides first-level technical assistance to end-users, troubleshooting hardware and software issues and guiding users through solutions.

The ideal candidate will have strong communication skills, a technical background, and experience with remote tools and VPN connectivity. A pre-employment test is required as part of the application process.

Formación

• Strong communication skills and technical background.
• Familiarity with remote diagnostic tools and VPN connectivity.
• Ability to guide users through solutions and document issues clearly.

Responsabilidades

• Provide first-level IT helpdesk support to end-users.
• Troubleshoot hardware and software issues and guide users to resolution.
• Monitor IT system health and maintain ticket documentation.

Conocimientos

Communication skills

Technical background

Remote tools experience

VPN connectivity

Herramientas

Remote tools suite

VPN client

Descripción del empleo

Mass Markets, Inc. is seeking an IT Helpdesk Specialist to join the IT support team. The role provides first-level technical assistance to end-users, troubleshooting hardware and software issues and guiding users through solutions.

The ideal candidate will have strong communication skills, a technical background, and experience with remote tools and VPN connectivity. A pre-employment test is required as part of the application process.