Remote IT Enterprise Apps Manager — Lead Service Desk

MicroSourcing; Manila; Remote; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Job summary

MicroSourcing in the Philippines is hiring for an IT Enterprise Applications Manager to lead the IT Service Desk and provide hands-on support for Microsoft 365, Entra ID, and enterprise applications. You will administer SaaS apps (Salesforce, QuickBooks, ManageEngine) and coordinate with vendors to ensure smooth operations from a permanent work-from-home night-shift setup.

You should have a bachelor’s degree in IT/CS, 3–5 years in IT service desk or enterprise apps (preferably in BPO), and

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field.
• 3–5 years in IT Service Desk, Enterprise Applications, or IT Operations with leadership or coordination responsibilities.
• Experience in a Business Process Outsourcing (BPO) environment.
• Hands-on experience supporting Microsoft 365, Entra ID, enterprise applications, and ITSM platforms.
• Strong troubleshooting, analytical, communication, and stakeholder management skills, with permanent night shifts.

Responsibilities

• Lead the day-to-day operations of the IT Service Desk, ensuring ticket management, SLA compliance, and high-quality end-user support.
• Provide hands-on technical support for Microsoft 365, Entra ID, enterprise applications, endpoints, and user access management.
• Administer and support enterprise SaaS applications including Microsoft 365, Salesforce, QuickBooks, and ManageEngine ServiceDesk Plus, coordinating with vendors and stakeholders.
• Monitor enterprise system integrations, troubleshoot authentication, SSO, API, and synchronization issues, and support implementations and enhancements.
• Maintain IT documentation, KPI reporting, change management processes, and ensure compliance with Information Security (InfoSec) standards.

Skills

Microsoft 365

Entra ID

ITSM platforms

Stakeholder mgmt

Troubleshooting

Education

Bachelor’s IT degree

Tools

ManageEngine ServiceDesk Plus

ServiceNow

Salesforce

QuickBooks

Job description

MicroSourcing in the Philippines is hiring for an IT Enterprise Applications Manager to lead the IT Service Desk and provide hands-on support for Microsoft 365, Entra ID, and enterprise applications. You will administer SaaS apps (Salesforce, QuickBooks, ManageEngine) and coordinate with vendors to ensure smooth operations from a permanent work-from-home night-shift setup.

You should have a bachelor’s degree in IT/CS, 3–5 years in IT service desk or enterprise apps (preferably in BPO), and