Remote Helpdesk Optimization & AI Automation Specialist

Automatic Data Processing, Inc.; Iloilo City; Remote; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Remote work

Company-provided equipment

Job summary

Automatic Data Processing, Inc. is seeking a Helpdesk Optimization Specialist to enhance support efficiency through automation and AI initiatives. You will analyze ticketing data, implement new tooling, and lead AI-driven projects for remote teams.

You will work with platforms like Gorgias, Zendesk, and Helpscout, develop auto-ticketing and chatbot workflows, and report on KPIs to guide operations. This remote role fits candidates with 2+ years in helpdesk or IT support, and a passion for

Qualifications

• 2+ years in helpdesk administration or IT support.
• Hands-on experience with ticketing systems (Gorgias, Zendesk, Helpscout).
• Experience building automation (rules, macros, auto-ticket creation).
• Working knowledge of AI technologies and automation.

Responsibilities

• Analyze and optimize helpdesk systems and ticketing platforms.
• Implement automation tools to speed and accuracy of responses.
• Report on ticketing metrics and suggest improvements.
• Lead AI initiatives for remote agents and staff.
• Evaluate new AI technologies for potential benefits.

Skills

Helpdesk admin

Ticketing systems

Automation tools

AI familiarity

Tools

Gorgias

Zendesk

Helpscout

Job description

Automatic Data Processing, Inc. is seeking a Helpdesk Optimization Specialist to enhance support efficiency through automation and AI initiatives. You will analyze ticketing data, implement new tooling, and lead AI-driven projects for remote teams.

You will work with platforms like Gorgias, Zendesk, and Helpscout, develop auto-ticketing and chatbot workflows, and report on KPIs to guide operations. This remote role fits candidates with 2+ years in helpdesk or IT support, and a passion for