Remote Helpdesk & Incident Management Supervisor

TTEC; Pasay; Remote; PHP 600,000 - 800,000; Full time

Benefits offered by this job

PTO

Wellness benefits

Competitive compensation

Performance bonuses

Tuition reimbursement

Job summary

TTEC is seeking a remote Supervisor, Helpdesk-Service Desk in the Philippines. You will lead incident and problem management, ensuring adherence to ITIL-based procedures while driving efficiency across technical teams. You will mentor resources and coordinate with vendors to maintain service quality.

Join a globally minded organization with a focus on career growth, inclusive culture, PTO, wellness benefits, and a competitive compensation package along with performance bonuses.

Qualifications

• ITIL incident & problem management experience required.
• Exceptional client interfacing skills required.
• Strong trend analysis & reporting abilities.
• Experience mentoring tactical and technical resources.
• Experience creating SOPs and process flows.
• Call center operations management experience preferred.

Responsibilities

• Provide incident and problem management solutions and drive change to the incident management process.
• Ensure resources follow SOPs and process flows, creating efficiencies and managing tactical/technical resources.

Skills

ITIL incident management

Client interfacing

Trend analysis & reporting

Resource mentoring

SOPs & process design

Call center ops management

Tools

CRM applications

ITIL framework

Job description

TTEC is seeking a remote Supervisor, Helpdesk-Service Desk in the Philippines. You will lead incident and problem management, ensuring adherence to ITIL-based procedures while driving efficiency across technical teams. You will mentor resources and coordinate with vendors to maintain service quality.

Join a globally minded organization with a focus on career growth, inclusive culture, PTO, wellness benefits, and a competitive compensation package along with performance bonuses.