Remote Healthcare Admin Coordinator (Aged Care/NDIS)

Sharesource; Davao City; Remote; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Remote + Hybrid Flexibility

Work-Life Balance

Open Culture

Supportive Team

Learn and Grow

Be part of a B-Corp company

Job summary

Sharesource in the Philippines is seeking an organized, patient Administrator to provide administrative and coordination support within an Australian home aged care or NDIS environment. The role focuses on maintaining client records, coordinating services, and communicating with clients, families, carers, and providers.

The ideal candidate has at least 3 years of relevant admin experience, excellent communication skills, and a genuine interest in supporting elderly clients.

Qualifications

• Minimum 3 years of administrative experience in a similar Australian work environment.
• Strong organisational and time-management skills; able to manage competing priorities.
• Excellent written and verbal communication; patient with elderly clients and families.
• Proficient with Microsoft Excel, Outlook, and MS Office; comfortable with Visual Care/CRM.
• Willingness to assist with billing and invoicing when needed.

Responsibilities

• Support Registered Nurses with case management activities including intake, assessments, care plan reviews, and service coordination.
• Prepare and manage client budgets to maximise funding and safety.
• Handle high-volume enquiries by phone, email, and online.
• Coordinate with clients, families, carers, providers, and head office teams.
• Onboard clients through service delivery and ensure accurate records.
• Manage and route system shift notes; maintain client records and compliance.
• Prepare and send invoices; support client expenses, statements, timesheets and payroll administration.
• Provide rotating after-hours, weekend, and public holiday on-call support.
• Onboard providers and manage referrals, ensuring notes and reports are recorded.
• Maintain documentation in line with policies and regulations.
• Prioritize competing tasks in a fast-paced environment.

Skills

Organisational skills

Time management

Communication

Patient

Tools

Visual Care/CRM

Microsoft Excel

Microsoft Outlook

MS Office

Job description

Sharesource in the Philippines is seeking an organized, patient Administrator to provide administrative and coordination support within an Australian home aged care or NDIS environment. The role focuses on maintaining client records, coordinating services, and communicating with clients, families, carers, and providers.

The ideal candidate has at least 3 years of relevant admin experience, excellent communication skills, and a genuine interest in supporting elderly clients.