Remote Admin & Care Coordination – Aged Care/NDIS

Sharesource; Makati; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Remote + Hybrid Flexibility

Work-Life Balance and Flexibility

Open Culture

Supportive Team

Job summary

Sharesource in the Philippines is seeking an organized Administrator to support Australian home aged care and NDIS services. You will maintain client records, coordinate services, and assist with billing and invoicing as needed, ensuring accuracy and compliance.

You will interact with clients, families, carers, and providers, handling inquiries and documentation while supporting a flexible remote+ onsite work arrangement and standard weekday hours.

Qualifications

• 3+ years of admin experience in Australian home aged care/NDIS setting
• Excellent written and verbal communication skills with elderly clients and families
• Strong organisational and time-management abilities with attention to detail

Responsibilities

• Support Registered Nurses with active case management and service coordination
• Prepare and manage client budgets to maximise funding and safety
• Handle high-volume telephone, email, and online enquiries including feedback and complaints
• Coordinate with clients, families, carers, providers, and internal teams
• Onboard clients and support service delivery from intake to delivery
• Maintain client records, documentation, and compliance in Visual Care/CRM
• Prepare and send invoices and support billing processes
• Provide rotating after-hours, weekend, and public holiday on-call support
• Ensure provider onboarding, referrals, and compliance with appropriate notes and reports

Skills

Administrative experience

Communication skills

Organisational skills

MS Excel

Tools

Visual Care/CRM

Microsoft Office

Job description

Sharesource in the Philippines is seeking an organized Administrator to support Australian home aged care and NDIS services. You will maintain client records, coordinate services, and assist with billing and invoicing as needed, ensuring accuracy and compliance.

You will interact with clients, families, carers, and providers, handling inquiries and documentation while supporting a flexible remote+ onsite work arrangement and standard weekday hours.