Remote Health Support & Care Coordinator (Associate Grad)

SAGILITY PHILIPPINES B.V. BRANCH OFFICE; Iloilo City; Remote; PHP 268,000 - 335,000; Full time

Benefits offered by this job

14th month pay

HMO Day 1

20% ND

Job summary

Sagility Philippines B.V. Branch Office is seeking a Customer Service Representative to provide health education and guide patients through their healthcare journey via phone in a full-time, work-at-home setup.

Key responsibilities include patient assessment and education, care coordination between patients and providers, health coaching, and meticulous documentation of consultations and progress. Strong communication and flexibility for shifting schedules are required; immediate availability is

Qualifications

• Profile 2 –Associate or college graduate of any course (except BS Nursing).
• At least 2 years of direct patient care experience or BPO healthcare voice account handling (claims/benefits).
• Good communication skills and willingness to work shifting schedules, including graveyard.
• Available to start immediately.

Responsibilities

• Patient Assessment & Education: Conduct assessments, triage health concerns, and educate patients on managing chronic conditions.
• Care Coordination: Liaise between patients and healthcare providers, ensuring follow-up on recommendations.
• Health Coaching: Guide patients on lifestyle changes to improve health outcomes.
• Documentation: Maintain accurate records of patient consultations and progress.

Skills

Good communication skills

Patient care experience

Education

Associate or College graduate (except BS Nursing)

Job description

Sagility Philippines B.V. Branch Office is seeking a Customer Service Representative to provide health education and guide patients through their healthcare journey via phone in a full-time, work-at-home setup.

Key responsibilities include patient assessment and education, care coordination between patients and providers, health coaching, and meticulous documentation of consultations and progress. Strong communication and flexibility for shifting schedules are required; immediate availability is