Remote FC CoE QA Lead & SME

Sunlife; Taguig; Remote; PHP 900,000 - 1,400,000; Full time

Job summary

Sun Life is seeking an FC CoE QA Lead/SME to execute the quality assurance framework across its Financial Crime CoE operations. The role involves independent challenge of outcomes, identifying systemic quality trends, driving remediation, and providing transparent reporting to leadership across jurisdictions and activities.

Responsibilities include conducting QA reviews, developing audit frameworks, documenting findings, coaching Operations, and leading calibration sessions to ensure consistent

Qualifications

• Bachelor's degree in business, finance, audit, education, or related field.
• AML certifications (CAMS, ICA, APTD, IPMA) are assets.

Responsibilities

• Conduct QA reviews of alerts, transactions, and deliverables for accuracy and compliance.
• Develop and maintain QA audit frameworks and evaluation criteria.
• Document findings with clear evidence and actionable recommendations.
• Identify quality trends and root causes through data analysis.
• Provide coaching and deliver QA reports to FC CoE leadership.
• Lead QA calibration sessions with stakeholders to ensure consistent interpretation of procedures.

Skills

Analytical thinking

Communication skills

Coaching

Cross-functional

MS Office

Education

Bachelor's degree

AML certifications

Tools

Excel

Reporting tools

Job description

Sun Life is seeking an FC CoE QA Lead/SME to execute the quality assurance framework across its Financial Crime CoE operations. The role involves independent challenge of outcomes, identifying systemic quality trends, driving remediation, and providing transparent reporting to leadership across jurisdictions and activities.

Responsibilities include conducting QA reviews, developing audit frameworks, documenting findings, coaching Operations, and leading calibration sessions to ensure consistent